Reals Manager, Looker, Google Cloud (Spanish, Portuguese)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in Renewals, Account Management, Sales, or in an equivalent customer-facing role.
• Experience working with legal and agreement management teams to facilitate agreement reviews, revisions, and execution.
• Ability to speak and write in Spanish and Portuguese fluently.

Preferred qualifications:

• Experience with a variety of customer and commercial management tools/technologies (e.g., Salesforce, Looker, email campaign tools, etc).
• Excellent discovery and agreement facilitation skills.
• Outstanding verbal and written communication skills as it relates to working with external clients.

About the job

The Google Cloud division brings the power of cloud computing to businesses around the globe. You know how to craft a compelling case for sticking with Google products like Google Workspace, Search and Chrome. You work with companies of various types--local and international, big and small, answering both their technical and high-level questions. Our sales force finds them, you keep them happy by problem-solving and adjusting to their needs. You listen and deliver what is most helpful for the customer. You love your client-facing role, jumping at the chance to engage with them, provide a seamless experience and keep customers with Google.

In this role, you will be responsible for customer retention and business growth through the annual renewal process. You'll leverage data to understand our customer portfolios and ensure that customers have exceptional renewal experiences, maintaining accountably for Looker retention metrics. You'll be a key contributor to the success of Looker and its financial metrics.

Looker is a unified platform that powers data experiences and delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web-scale.

Additional Information:

The US base salary range for this full-time position is $76,000-$115,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in year-over-year renewal rates.
• Own, drive, and lead renewals processes in collaboration with Account teams (e.g., Sales and Customer Success) to preserve and improve customer agreements and relationships.
• Prepare proposals, including renewal rate calculations and agreement preparations.
• Verify agreements and data integrity of quotes, reviewing terms and conditions to ensure renewal subscriptions are aligned to company guidelines and policies.
• Identify opportunities to maximize customer growth.