Renewals Sales Specialist

Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Twitch, Oscar Health and Cloud Factory now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

The Renewals Sales Specialist position works directly with BetterCloud’s customers to help us continue our partnership with them. Our team is focused on providing an incredible customer journey throughout their commercial conversations and ensuring that we are creating creative options in order to increase our renewal rates. On Renewals, you are the main point of contact for all renewal conversations. There is opportunity for cross-functional collaboration and the ability to provide feedback to improve our customer experience and streamline our internal processes.

About You

• 2-5 years of professional experience 
• Bachelor’s degree or equivalent
• Experience with renewals function, negotiating complex renewals
• Experience in a fast-paced Technology/ SaaS company that is on a subscription model
• Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations
• Analytical skills with the ability to understand customer usage patterns and identify growth potential
• Approaches work with a positive attitude and creative, problem-solving mindset
• Self-motivated, proactive, detail oriented, and adaptable
• Extraordinary time and process management skills
• Driven team player with an empathetic approach who takes ownership for the delivery of customer satisfaction

What You’ll Do 

• Manage the renewal process from initial commercial conversation through signature for 200 strategic customers
• Act as the main point of contact for subscription and procurement questions related to account renewals
• Develop an understanding of BetterCloud’s products, GTM strategy, and standards for pricing and negotiating renewals
• Research customer contracts and purchasing history in order to build timely and accurate quotes for renewal
• Accurately forecast and exceed quarterly and annual targets in your book of customers 
• Work cross-functionally with teams such as Customer Success, Finance, Deal Desk, and Legal to ensure successful renewals

Goals

By the end of week 1, you will ….

• Focus on onboarding and meeting the team

By the end of 30 days, you will…. 

• Learn about the BetterCloud platform, the SaaSOps industry, and our GTM toolsets

By the end of 60 days, you will… 

• Be fully immersed into your book of business and handling renewal conversations from initial touchpoint to close

What We Offer

• Medical, Dental, and Vision benefits (100% employer-paid option) HSA and FSA and dedicated mental health resources through Spring Health.
• Equity options, financial wellness support, geo-neutral pay, WFH stipend
• Remote friendly culture
• Our team enjoys 4+ weeks of PTO, plus paid sick/mental health days, and 12 paid holidays.
• Plus more… Think events, a company summit, killer swag and a strong BetterCloud Community!

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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BetterCloud is an Equal Opportunity Employer, including disabled and veterans.

Salary:

Salary Range: $80,000 - $90,000 OTE 

This salary range represents BetterCloud’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and BetterCloud may ultimately pay more or less than the posted range.  The final salary for this position will be determined in BetterCloud’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of BetterCloud’s business and other operational considerations.

Overview of BetterCloud Benefits:

• Health benefits package (including medical, dental, vision) 
• Flexible spending accounts
• PTO (sick leave, parental leave, vacation benefits)
• Employee Assistance Program
• Mental Health Resources
• 401k