Job Description
Overview
The Renewals team is a global function that partners with colleagues across the business to meet our revenue goals through creative deal structuring, problem-solving, and sophisticated negotiation. You will be the trusted partner and go-to person to maintain customer retention and organic growth of our existing client base. You will communicate with the broader customer success and sales organization to deliver a positive high-value customer experience at the time of renewal, and throughout the client journey.
Functions
Knowledge & Abilities Required
Education & Experience
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
The Renewals team is a global function that partners with colleagues across the business to meet our revenue goals through creative deal structuring, problem-solving, and sophisticated negotiation. You will be the trusted partner and go-to person to maintain customer retention and organic growth of our existing client base. You will communicate with the broader customer success and sales organization to deliver a positive high-value customer experience at the time of renewal, and throughout the client journey.
Functions
- Be the face of the renewal; own, drive, and lead relationships with key market data/procurement contact(s) at assigned clients and proactively plan for all renewals.
- Strategize internally, working with client success on pricing, structure, potential churn, and/or downgrade.
- Meet frequently virtually and onsite with the client(s) to further deepen the relationship and discuss renewal structure and costs with relevant team members.
- Spend time exploring what success looks like to both the client and the individual to create better win-win negotiations
- Remove client success manager (CSM) from lengthy renewal negotiation
- Proactively identify any renewal risks within an account and lead deal structuring and negotiation in response to M&A activity
- Provide frequent updates to CSM on relationship intelligence, potential renewal issues, or growth opportunities.
- Ensure annual price increase and retention goal from assigned clients is met and exceeded should be part of the account plan.
- Work closely with Revenue & Sales Ops to ensure renewals are processed timely & accurately.
- Learn the needs of clients to understand where we can recommend the system and process enhancements.
- Work with clients and finance to ensure timely payment of invoices and reduced AR.
Knowledge & Abilities Required
- Working knowledge of adherence to billing process and procedure, particularly in a Finance or Service/Sales Operations function
- Expertise in SaaS retention and renewal process
- Ability to identify process improvements, and recommendations on how to execute enhancements.
- Ability to proactively resolve invoice and billing complex issues and identify ways to prevent them from arising in the future
- Work closely with the client success, sales, and support teams for a seamless renewal experience
Education & Experience
- 3-5 years of account management/ and or renewal experience with a background in using Salesforce.
- Relevant experience working within the Financial Services sector.
- Exposure to or experience of working in the institutional investment management industry with consulting / financial advisory firms, investment managers, or banking institutions is a strong plus.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Date Posted
10/15/2022
Views
5
Positive
Subjectivity Score: 0.8
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