Renewals Specialist

Agility Recovery is a rapidly growing business to business company focused on business continuity and disaster recovery. We are a company with an innovative culture and a fast-paced environment, backed by the solid foundation of a 30-year history serving thousands of customers across the United States and Canada. When a customer experiences a disruption to their business (whether it is a hurricane, malware attack, or burst pipe in the building), we offer flexible solutions that cover everything from business continuity planning and alerting/messaging software, to physical workspace and data recovery. Agility is the only integrated business continuity solution that helps companies plan, train, test, alert, and recover - all in one. We spend our days working to "do good" and our services bring hope to organizations during a crisis.
The Recovery Services Renewals team is actively seeking a Renewals Specialist focused on contract renegotiations for small to medium sized organizations that have less than 1,000 employees and are current customers of Agility. The Renewals Specialist is primarily responsible for notifying members of an upcoming renewal, generating and delivering industry specific messaging, mitigating and processing downgrades and cancellations, pipeline forecasting, negotiating contract extensions, and identifying upsell opportunities for the sales team.
This is a hybrid opportunity located in our Denver, CO office.
In this role, you will:

• Achieve renewals objectives through contract renewal negotiation for our small to mid-sized customers.
• Maintain data accuracy for current customers.
• Work to grow additional revenue and promote member engagement.
• Identify sales opportunities through renewals outreach and current member needs.

• Identify at risk customers and associated revenue.
• Manage renewals activities per process guidelines.
• Develop and maintain a high level of knowledge about Agility's products and services.
• Use effective time and pipeline management to maximize results.
• Document daily activities in salesforce.com, prepare accurate reports and forecasts, manage pipeline, and drive renewal rate, net retention, and communicate activities to renewals management.

• Provide feedback from field experience to internal teams regarding product, selling, and competitive, etc. matters.
• Work with accounting, operations, sales, and management teams to escalate issues, resolve member concerns and meet member needs.

Accountabilities and Performance Measures:

• Accountable for net retention of the renewable base.
• Accountable for getting customers signed to new paper with updated agreement language.

• Accountable for consistently handling objections from current members, mitigating downgrades and cancellations, and negotiating renewal agreements on updated agreement paper.
• Accountable for maintaining superior customer service through timely outreach, follow-ups, responsiveness, and setting clear expectations with current members.
• Accountable for accurate forecast and pipeline management.
• Accountable for maintaining system data cleanliness that pertains to and affects the renewals cycle.
• Accountable for accurate forecast and pipeline management.

Requirements:

• 1-3 years of successful business to business (B2B) customer facing experience.
• Experience using tools such as Salesforce.com
• Working knowledge on finding upsell opportunities through creative prospecting methods.

• Proven drive to achieve goals with documented record of achievements.
• Ability to follow existing procedures as well as the flexibility and creativity to develop, learn and help implement new ones.
• A strong desire to learn a unique and specialized service catalog and use cases.
• Ability & desire to learn intermediate IT, business continuity and disaster recovery concepts.

Preferred Qualifications:

• Experience in negotiating renewals of complex contracts, similar product offerings and working with procurement professionals.
• Success managing and reporting on a renewals pipeline.
• Proven ability to achieve quarterly renewals and activity goals with a documented record of renewals achievement.

Why Agility Recovery?
Due to our unique position in the market, we lead in business continuity innovation, helping businesses protect their people and assets from disruptions such as workplace violence, natural disasters, and cyber-security threats. Independent analysts project that the emergency messaging space alone is a $1.4 billion market with 70% of businesses not having a chosen provider. Agility Recovery is uniquely positioned to capitalize on the growth within business continuity.
We here at Agility have been growing for the past 30 years and now we are looking for people to help us take the company to the next level. With Agility, you have the opportunity to work for a fun, fast growing, and well-capitalized organization with a startup feel. We are a company of people who want to make a difference in the world. Each one of us contributes to making sure clients come first while maintaining a strong company culture.
Plus, we offer some great benefits:

• Internal growth opportunities
• 3-weeks of vacation + 10 observed holidays + 3 floating holidays (to use as you want)

• Competitive medical, dental, and vision benefits + Employer Funded HSA
• 401(k) plan with company variable contribution
• Annual fitness reimbursement
• Free Parking Downtown Denver
• Free Snacks + Coffee while in office
• A Culture Committee focused on continuously providing engagement, fun, and DEI Initiatives

Compensation
$50k + Commission