Renewals Specialist

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

The remote Renewals Specialist, reporting to the Manager of Renewals, contributes in promoting long-term customer relationships, to support Zscaler's growing business. In collaboration with Sales, Customer Success and Channel, the Renewals Account Manager will design and implement renewals blueprints, resulting in multi-year commitments that further the customer's digital transformation.

Requirements for Success:

• You will manage renewals in the assigned territory by:
• creating and skillfully positioning renewal proposals to partners and customers
• driving multi-year renewals
• collaborating internally with Customer Success, Sales, and Channel to build a strategic "close plan" that supports the customer's journey and potential upsells
• Monitor dashboards and renewals process timelines to ensure proactive engagements resulting in renewals
• You will maintain accurate forecasts on a rolling 180-day basis
• Demonstrate a fundamental understanding of Zscaler's technology, to recognize risk and promote the advantages of our solution against competitors
• You will collaborate with Sales Operations to guide tool/process improvements and best practices

What We're Looking for (Minimum Qualifications)

• 1-3 years of renewal, business development or account management experience
• Proficiency with Excel (can maintain complex spreadsheets), CPQ and Salesforce
• Understanding of web security fundamentals such as firewalls, proxies, and gateways

What Will Make You Stand Out (Preferred Qualifications)

• Bachelor's degree in Business or related degree
• You have experience in Strategic decision-making
• You have experience with advanced planning and organization

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to DEIB, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

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