Renewals Specialist

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRM on the market.

In addition to creating thriving nonprofits, we’re also in the business of creating thriving employees. At Bloomerang, you’ll be a part of a mission-driven culture built on the core values of Empathy, Unity, and Transparency. We know the key to our success is our people, and we’re proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Renewals Specialist, you should have excellent communication and interpersonal skills, with a customer-centric approach. You must be comfortable with having difficult conversations with customers, including the ability to negotiate and find solutions that suit both parties’ needs. You have the aptitude to speak to pricing and have a deep understanding of the different products and services that Bloomerang offers. 

What You Will Do

• Monitor and analyze Gross Retention Rate metrics, taking proactive measures to address any potential challenges.

• Proactively identify churn risks by analyzing customer usage data, feedback, and engagement.
• Work closely with customers to understand their business needs and identify upsell and cross-sell opportunities.
• Continuously assess and enhance strategies to improve overall logo retention and Gross Retention Rate.

What You Need to Succeed

• Strong negotiation skills to manage contract renewals and negotiations with existing customers.
• The ability to ensure that renewal terms align with customer expectations and company objectives.
• Experience serving as the primary point of contact for assigned customer accounts, fostering strong relationships.

Nice to Haves But Not Required

• Previous experience as a Renewals Specialist / Customer Success Specialist / Account Manager 

Benefits

Health + Wellness
You’ll have access to generous health, vision, and dental insurance options, as well as a free subscription to Bright, a wellness platform that offers live and on-demand fitness, meditation, mindfulness, and nutrition classes.

Time Off

You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You’ll receive a 401k match to help invest in your future.

Equipment
Everything you need to be successful, shipped right to your door.

Compensation

The base salary range for this position is: $41,000 - $55,000. As this is an incentive compensation role, there is a base salary with annual on target earnings of $62,500. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. 

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.