Renewals Specialist

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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The Job

The Renewals Specialist is responsible for executing “volume renewal" transactions for the assigned markets or accounts. You are a subject matter expert on the commercial processes and practices. You engage with AVEVA sales team and customers through a systematic process to achieve renewal business metrics measured by renewal timing, renewal rate and renewal price. You maintain accurate account status details within salesforce and escalate observations to your line manager for resolution by other account stakeholders.

Responsibilities:

• Achieve renewal quota and renewal objectives such as on-time renewals and escalated contract renewals.
• Identify expansion opportunities and escalate the opportunities to the appropriate team to manage
• Responsible for renewals process from first contact to close for the assigned customers:
  • Understand customer requirements
  • Introduce customers to the renewal cycle/process
  • Create and issue renewals quotations
  • Forecast Renewals Opportunity status
  • Track and expedite purchase orders
  • Close renewals opportunities On-time

• Maintain accurate data in Salesforce.com regarding customer renewal information, renewal status and renewal reports.
• Provide process or quotation related support to Sales Account Managers and Customer Success Managers
• Other Duties may include:
  • Support evolving renewal processes aimed at improving renewal efficiency
  • Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis
  • Assist Business with any other activity required to fulfil role

Skills & Qualifications:

• Proficient knowledge and the application of renewal process, policies and pricing
• Experienced in customer facing administrative role, for example Sales Administrator, Customer support administrator or Marketing coordinator. Early career sales professional looking to gain solid experience of a volume business model.
• Put people first, working effectively with individuals and teams, customers and partners
• Plan ahead and work in a systematic and organized way. 
• Focus on customer satisfaction and deliver a quality renewal customer experience.
• Commercially aware and business minded
• Get to the heart of complex problems and issues. Apply own expertise effectively for problem-solving.
• Communicate and network effectively.

Beneficial Skills & Qualifications:

• Experience using Salesforce.com preferred

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.