Rentals Administrator

As an Agent Experience Coordinator and Rentals Administrator you are the first person our customers see when they walk into our Brewster office and our go to point of contact for our Rentals Agents. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support check depositing, lease management, and general administration for our booming vacation rentals business on Cape Cod. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office in Brewster, Massachusetts.

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a small portfolio of customers directly by fielding questions and resolve issues via phone calls, emails, and in-person meetings
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
• Handle the day to day finance administration of the short term rental business on Cape Cod including check depositing, ACH payments, and bookkeeping

Job Skills & Requirements

• 1-2 Years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate and/or accounting a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connect well with others, and empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs.