Reporting Analyst

Responsible for the design, production and maintenance (daily, weekly and monthly) operational reporting, in partnership with the Decision Science team. Use BI data platforms and SharePoint to produce output for Voice of Customer, COE leadership, product, manufacturing, marketing, sales, productivity, ecommerce and quality. Complete data analysis and data mining required for reporting and deliver trends/insights for decision support recommendations.

• Design, produce and analyze reports for both internal and external use, including pricing, operational and risk and compliance reports. Train end users on retrieval and manipulation of reports and data.
• In partnership with Decision Science Team, adds to report repository / data tool project support, testing, and report design.

• Provides business users the data required for metrics and analysis. Mines data from primary sources for root cause analysis. Deliver business insights and process/product recommendations that increase revenue, reduce cost or add customer value.
• Maintains reporting assets - seeking opportunities to enhance, update, or eliminate reports based on ongoing business needs and reduce business risk.
• Track improvements made from voice of customer feedback and communicate in Newsletters. Provide updates to SharePoint site for VOC and areas of focus. Advocate and encourage use of VOC tools in the call center/COE; report on contributions.

Basic Qualifications (BQs)

Education and Experience: HS/GED with 2 years' experience in data analysis/reporting. Proficient in Microsoft Office Suite, PowerPoint, advanced Excel skills.

Experience in data reporting tools - Business Objects, Cognos BI Analytics, Tableau. Experience with CRM.

Preferred Qualifications (PQs)

Education: Bachelor's degree in information systems or mathematics preferred.

Experience: experience using statistical methods and analysis/metrics. Prior experience with Comet, CFS, COE Small business product and process knowledge, COE Sales/Service experience. Salesforce.com reporting knowledge.

Strong analytical, problem-solving and decision-making skills. Strong written and verbal communication skills.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].