Reporting and Insights Analyst

Want to be part of an amazing team, hell-bent on crafting a better future in the customer advocacy space? We’re always looking for strategic people who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by levering data and learnings to inform internal stakeholders.

We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we’re better together.  

Do you have a high bar for delivering effective actionable insights to B2B clients? Do you thrive in leveraging research and analysis to help inform teams around others to help create amazing work? If so, this role could be for you.

Although the ideation, development, and output of customer proof assets is driven by the content creators and product marketing teams, the Customer Proof Asset Reporting Insights Analyst supports the organization by digging into performance data to help identify trends and actionable insights ultimately informing how content should be created moving forward. We need someone who understands how to evaluate the performance of content with different stakeholders, and who can cross-reference data to derive insights that drive business decisions.

This is a 100% remote opportunity operating under a standard 8-5pm PST schedule. 

Would you like to…

• Build data visualizations with a strong understanding of the appropriate chart types to use and highlight patterns in the data for unstructured and structured data sets
• Define reporting approach, develop reporting requirements, report design, report prototyping/testing, and implementation support
• Develop ways of intelligently gathering and at times stitching data from multiple sources in an automated and efficient manner
• Enhance existing and develop new reporting dashboards based on large sets of data that assist in answering key business questions and telling stories with data
• Learn new tools, processes, strategies, and approaches fast and be able to apply them
• Assist in the selection and implementation of analytics technologies based on client needs
• Deliver in-depth analytical information in an organized, easily digestible format
• Develop recommendations to solve or continue trends, outliers, and deviations from expectations
• Work with a cross functional team of strategists and operations to formulate testing and learning opportunities
• Identify trends, patterns, anomalies, spikes, standard deviations and other occurrences in data sets
• Review data from multiple internal asset-management systems(esp. social, CRM, web, DAM) as well as data from the customers website and operational data generated through internal processes and services, like seller support resources.
• Proactively identify trends, burgeoning issues, white space, and opportunity areas to optimize the advocacy program’s operations and strategies
• Help determine how prospective customers are accessing and using Advocacy content and case studies across their decision-making journey
• Oversee the management and optimization of tools and technology for the Customer Marketing team, including the design and implementation of dashboards, regular program reporting, and addition and adoption of new tooling or tech as needed
• Identify trends, patterns, anomalies, spikes, standard deviations and other occurrences in data sets.

What you bring…

• 5-7 years of previous experience as a data and insights analyst supporting content marketing programs and campaigns analytical
• Experience with pulling data from a variety of sources is preferred; typical sources include SQL-based data warehouses and both internal and external spreadsheets
• Solid understanding of web analytics tools including Adobe Analytics and PowerBI
• Curious and intuitive; able to see the big picture without losing sight of details
• Ability to thrive in a fast-paced environment and to manage multiple conflicting priorities with very tight deadlines
• Exceptional written and oral communication skills
• Proven ability to influence and drive cross functional collaboration across multiple levels of the organization
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal
• A high degree of skill at interpreting data to inform strategy and provide actionable insights
• Interest and discipline to learn about our product portfolio
• Exceptional organizational skills, with a deep sense of accountability and experience driving large projects from start to finish
• A customer service mindset when working with stakeholders
• Comfortable working remotely
• Microsoft or enterprise experience is strongly preferred

Compensation Range: $130,000-$135,000

Would you like to join a global organization that... 

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Encourages innovation and experimentation
• Understands that changes will occur, and adaptability is crucial to assist when it does 
• Emphasizes and rewards collaboration 
• Strives for a diverse and inclusive culture
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice 

Want to know more?

Check out our open jobs around the world. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

https://www.designit.com/

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process