Reporting Specialist

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

A sneak peek into this role:

• Creation and consolidation of client reports as well as internal report requests based on contractual obligations.

• Meet official reporting timelines towards client and fulfill ad hoc client report requirements.

• Maintain high level of client satisfaction and help ensuring that SLA targets are made

Why you’ll love your job:

• You would join a Center of Excellence

• You would supporting multi-accounts

• You would be able to deepen your tool knowledge on PBI/Tableau

Required Technical and Professional Expertise

What you will bring to the team:

• Receive help requests from the client and suppliers and provide support in designated language.

• Follow call quality standards to conduct call provide ‘how do I’ (walk through) application or status support.

• If problem gather all relevant problem information to be included in problem report generation and escalation to the appropriate Level2 contact.

• Provide a follow-up call to the client with a status if the problem is not fixed within 48 business hours.

• Create a call log for every help request during incoming call or upon email task id monitoring to ensure accurate contact information is obtained.

Experience with the following are bonus points but not necessary you can learn them at IBM:

• Excellent analytical skills

• Excellent data management skills Good communication and problem solving skills

• Strong presentation skills Experience in the use of Microsoft Excel Tableau or PowerBI

• Reporting to Procurement or other department

Preferred Technical and Professional Expertise

In return we provide you with:

• Opportunity to develop client facing skills and working in a dynamic customer care environment
• Upskilling into new areas of procurement roles possible with those able to perform successfully
• Work with a cross function IBM team that works together as 1 team and passionate on engagement
• Dynamic diverse inclusive and supporting environment
• Professional skill – growth opportunities reskilling possibility
• Access to worldwide leading technologies
• Agile office area
• Hybrid working model
• Competitive compensation and benefit package including healthcare

And don’t worry if you don’t tick every single box in the requirements. We’re always looking to hire for potential and the right mindset – so we’d still love to hear back from you.

Our awards why you might be a proud IBMer:

• Randstad: Most Attractive SSC Employer in 2020
• Family Friendly Workplace Award (2018 2019 2020)
• Responsible Employer recognition (2018-2021)
• Most Attractive Employer (3rd) (2020)
• Disability-Friendly Workplace Recognition (2010-2020)
• Disability-Friendly Workplace Best Employee & Role Model Employee Award (2021)
• Stevie Awards for our Teams & Professionals (2018 2019 2021)
• Hungarian Outsourcing Association CSR Award (2021)

Do you know someone who will be good for this position? Share with them.