Resale Listing Coordinator

Are you looking for a place where you can bring your drive?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your drive to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

The Listing Coordinator plays a vital role in managing the listing process for existing franchise owners who express interest in selling their businesses. This position ensures a seamless experience for sellers by educating them on the resale process, maintaining proactive communication, and providing outstanding customer service. The Listing Coordinator will also contribute to improving tools and processes to enhance efficiency and service quality. This role is ideal for a detail-oriented, service-driven individual with a passion for supporting franchise owners through critical transitions. Join us in empowering sellers to achieve their goals while enhancing the tools and processes that drive our team's success!

Bring your skills and be inspired to achieve success.

(Required qualifications)

· Manage the Listing Process: Guide franchise owners through the process from their initial expression of interest to the point their business is officially listed for sale.

· Seller Education: Actively educate franchise owners on the complete resale process, setting clear expectations and ensuring their understanding of the steps involved.

· Proactive Communication: Maintain consistent and clear communication with sellers, internal stakeholders, and external vendors to ensure alignment and progress.

· Customer Service Excellence: Respond promptly and professionally to seller inquiries, providing accurate information and support to enhance their experience.

· Process Improvements: Offer feedback on tools, workflows, and tasks to create greater efficiency and improve service delivery.

Required Attributes:

· Organizational Skills: Ability to manage multiple listings simultaneously, prioritize tasks, and meet deadlines.

· Proactive Communication: Strong verbal and written communication skills, with the ability to keep all parties informed and aligned.

· Customer Service Expertise: Demonstrated ability to deliver excellent service, build trust, and resolve issues effectively.

· CRM Experience: Proficient in using Customer Relationship Management (CRM) tools to track progress and maintain records.

· Attention to Detail: Ensures accuracy in documentation and adherence to processes.

· Must be able to lift a minimum of 25 lbs.

Education & Experience:

Experience in franchise resales, real estate, or a related field.

Familiarity with Neighborly franchise systems or similar frameworks.

Strong problem-solving skills and a proactive attitude toward process improvement.

Location: Neighborly HQ Waco Office

Employment Type: Full Time

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.

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