Research Operations Specialist

A universe of opportunities. Open to you. 

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer! 

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others. 

What’s the job?

Our team at Payoneer is looking for a Researcher to join our Product Research Team. You will help shape Research Operations Specialist at Payoneer by partnering closely with researchers, product managers, and designers to enable seamless research processes that allow stakeholders to make more informed, confident decisions.  

In this role, you’ll be expected to play a key role in supporting various product design research activities and identifying areas for enhancement and efficiency gains. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments.  

As a Research Assistant / Research Operations Specialist your role in research is to figure out the processes, programs, and tools needed for successful studies. You will support the team by facilitating research and the tools and technology needed to run projects. Collaborate with the team to improve and standardize processes, contributing to their overall effectiveness.  

• Collaborate with team members to proactively identify opportunities to leverage programming to improve the efficiency, effectiveness, and impact of our team.  

• Communicate team goals and strategy; Design and launch programs that reduce process friction and enhance researcher impact and satisfaction.  

• Contribute to overall research operations infrastructure, updating processes and tools and initiating improvements where needed.  

• Proactively manage expectations: define clear program roadmaps, provide program updates, communicate adjustments, and ensure commitments are delivered.  

• Support research planning and collaborate with product teams by helping track, align and forecast UX Research needs.  

• Support knowledge management by helping centralize, document, and maintain internal processes and resources, tracking of research sessions, etc.  
  

We would like you to have… 

• Interest or exposure to product design or research team in a design, research, administrative, operations and/or project/program management role. 

• An organized self-starter with an eye for detail and the ability to prioritize multiple projects as well as the ability to work autonomously  

• Experience identifying problems and proactively working towards solutions.  

• Communication skills for interacting with stakeholders adapting communication style to suit different audiences.  

• Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in an organized manner.  

• Experience with UX research tools (e.g., Qualtrics, Maze, UserInterviews). 

• 1-3 years professional experience in an organization working developing operations infrastructure, processes, tools, and iterative functions. 

Who we are: 

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.