Reservations Agent

L'Auberge de Sedona is a Forbes 4 Star Resort located on the banks of Oak Creek in the majestic Red Rock country of Sedona AZ.

If you're looking for a job in the hospitality industry and have excellent communication skills the Reservation Agent might be the right fit for you. As a Reservation Agent you'll be responsible for managing bookings and reservations over the phone and through email. You'll need to have a clear understanding of the hotel's services and room availability as well as provide guests with pricing information and answer their questions. Additionally you'll need to be comfortable handling payments and managing cancellations.

​To excel in this role the ideal candidate will be detail-oriented organized and able to multitask. Strong customer service skills are also a must as you'll be the first point of contact for guests. Good computer skills are also important as you'll need to use reservation systems and databases.

The Reservations Agent is full-time and health insurance benefit eligible.  The work schedule will consist of afternoon/evening shifts that include weekends. *The position may be remote for candidates that reside in Arizona.

QUALIFICATIONS:

• High School diploma or equivalent required.
• Customer service and/or hospitality experience preferred.
• Answering phone calls and emails to help guests make reservations.
• Providing information about rates availability and amenities of the hotel or resort.
• Recording and updating guest information and preferences in reservation systems.
• Processing payments including credit card transactions.
• Possess problem-solving and multitasking abilities as you will be the point of contact for guests requesting a reservation or seeking information.
• Offering promotional deals and packages to encourage bookings.
• Handling cancellations and modifications of reservations.
• Coordinating with other departments such as housekeeping and front desk to ensure smooth guest experiences.
• Maintaining accurate records of bookings and payments.
• Providing exceptional customer service to build relationships with guests and encourage repeat bookings.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.