Reservations Coordinator - The Cosmopolitan

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

POSITION SUMMARY:

It is the primary responsibility of the Reservation Coordinator II is to assist guests with reservation requests and inquiries about other MGM Resorts properties. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer multi-line phone systems and direct calls to the appropriate staff/department
• Provide the highest level of customer service to all guests
• Assist with all group, wedding, convention and leisure reservations
• Assist individual guests who are Inquiring about reservations
• Communicate group information to the Front Desk to ensure a high quality of customer service
• Send guest correspondence as needed
• Prepare customer invoices and processes payments
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to be an independent worker and problem solver
• Able to effectively communicate in English, in both written and verbal forms
• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Work varied shifts, to include weekends and holidays

PREFERRED:

• Experience working in a similar resort setting