Resolution Specialist

Endpoint is a digital title and settlement company built from the ground up to make home closing easy for all. For many, buying or selling a home is one of life’s biggest transactions. At Endpoint, we help our customers close every deal so they can start their next chapter with confidence. Whether it’s a first-time homebuyer choosing a place to start a family, a real estate agent securing a record-breaking deal, or a proptech company scaling its services, we believe that closing on a home is a milestone worth celebrating and a process that should be easy for all parties involved.

Founded in 2018 by a diverse group of tech and real estate veterans, Endpoint develops technology that streamlines home closing for real estate agents, buyers and sellers, and empowers proptech companies and investors looking to scale their closing operations. Backed by First American Financial Corporation, a Fortune 500 company, Endpoint has secured $220 million in funding and has operations across the US.

Endpoint is in search of a talented title industry professional to join our team as a Resolution Specialist, tasked with advancing real estate transactions through exceptional processing and workflow expertise. In this role, you will serve as a crucial link between internal teams to assist in unblocking and tackling more complex matters to ensure a smooth and efficient title and settlement process. Your commitment to proactive issue avoidance and solving will be instrumental in delivering outstanding customer service. If you're enthusiastic about driving successful real estate transactions and excel in a dynamic environment, we invite you to apply and become a valued member of our team!

As a Resolution Specialist, you will use your skills to:

• Facilitate escrow transactions, from title production through policy issuance by assisting with clarification questions and stewarding escalated matters from Global production teams to resolution.
• Review and approve on occasion a variety of documentation including deeds, operating agreements, trusts, wills, affidavits of heirships, corporate resolutions, partnership agreements, and state filed Articles of Incorporation and Articles of Organization
• Troubleshoot and guide others on wide variety of complex title problems and identifies solutions within broad application and functional expertise.
• Take initiative and ownership to facilitate a smooth and efficient resolutions that meet and/or can exceed customer expectations.
• Proactively ensure all closings remain on schedule based on the functions supported within Global Operations
• Provide guidance, training, and support to frontline Global production teams to help them effectively handle issues and prevent escalations in the future.
• Communicate with various parties to the transaction by phone and/or email to obtain outstanding information/documentation needed to move the transaction forward.
• Collaborate with cross-functional teams, including L&D, Operations Strategy, and Client Success to drive improvements in processes based on escalation patterns & trends.
• Create and/or update work instructions for Global Operations Leader when a new workflow is created or an existing process changes.

You'll come to Endpoint with:

• 4+ years’ experience with title and escrow services
• Strong attention to detail and excellent organizational skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Requires proficiency with creative problem solving, critical thinking, and troubleshooting.
• A strong desire to understand the “why” and eagerness to investigate issues to determine the root cause.
• Interest in solving hard problems and a willingness to pivot quickly when necessary.

Why work at Endpoint:

• You’ll join a fast-growing company where you can make an impact
• You’ll work alongside industry experts and the brightest minds in tech to transform an industry
• We foster a vibrant, welcoming, and inclusive company culture
• You’ll be entrusted with responsibility and autonomy in your day-to-day work
• You’ll have opportunities to advance your career from within, or for internal mobility
• Customizable benefits including Health, Dental, Vision, and 401K Match
• Flexible work options for certain roles
• Virtual and in-person team events

Endpoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.