Resource Coordinator

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you'll have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients' success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary:

Acts as a liaison between Sales, Operations, and Client Solutions to interpret, process and understand requested resourcing requirements for client engagements. This role works closely with the Manager, Implementation Operations, Manager, Client Solutions Resourcing, Sales, and other appropriate resource holders to ensure that process for checking resource availability is seamless between functions. Additionally, this role will support other special projects as needed and assigned by the Manager, Process & Capability Development.

Key interdependencies include Sales, Operations, EMEA and APAC colleagues, ALT. This role takes point on a daily, high-volume OneCCL integration, and has a high consequence of error.

Principal Duties & Responsibilities 75%:

• Works collaboratively with the Strategic Business Partners, Implementation Managers, Scheduling Resource Associates, and other resource holders to determine date availability for client engagements.
• Responsible for tracking resourcing queue on designated platform (Clickup). Accountable for following up on resource holder and requester comments, questions, and follow up to provide resource availability for the Sales or Operations team, and ultimately clients.
• Proactively pursues alternate availability solutions when limited resources are unavailable.
• Collaborates with the Manager, Implementation Operations to understand capacity for the Program Management Office.
• Maintains in depth knowledge and awareness of Custom and Executive Coaching operational processes and needs for securing client engagement deliveries.
• Sets and manages expectations for appropriate internal stakeholders.
• Acts as a liaison between stakeholders to tentatively check and hold resourcing for all phases of the project (people, facilities, hotels) while ensuring responses are clear and on time.
• Builds trust with internal partners by proactively communicating and driving alignment among stakeholders in different functions.

• Stays current with and adheres to adjunct policies and procedures, with the ability to lead and contribute to process improvement and efficiency.

• Ability to provide ongoing feedback and host challenging conversations as needed.
• Supports checking our hotel partner availability resources.

Special Projects (25%):

• May be requested to contribute to, lead, or partner on special projects assigned by the Manager, Process & Capability Development. Projects may include but are not limited to:
  • Acts as a strategic operations partner to the sales team in pre-sales activities.
  • Supports Implementation Management work on client engagements as a partner.
  • Acts as a subject matter expert in a project operated by the Business Process Office for assignments related to role and expertise.
  • Assist and support Client Operations Assistant team with providing technical, data entry, and administrative assistance to assigned PMO staff Performs complex project support duties, including compiling and evaluating data, preparing documentation, processing staff expenses, tracking project status, and coordinating assigned activities with other internal staff, departments, and third-party vendors.
  • Support or partner on cross functional training opportunities as it relates to the key responsibilities.
  • Other duties as needed and assigned.

Specific Knowledge, Skills and Abilities Required:

1. Learning Agility: Willingness to learn from experience; growth mindset; pursues, responds to and uses feedback; focuses on what is possible, removes barriers, is persistent, focused, patient, and respectful even during stressful situations.
2. Client Focus: Views their work through the client's lens to ensure the best possible outcome for our clients; bias for action; commitment to service; demonstrate determination, drive, energy, and urgency to maintain commitments and deliver results.
3. Business & Financial Acumen: Understands business operations within the organization and the competitive environment; financial acumen, awareness, and knowledge of how actions impact the bottom line; ability to focus on the key objectives and outcomes specific to their role and the overall business.
4. Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation; is accountablefor the results of their actions (good or bad); take ownership to shows others that they can trust you todo the right thing.
5. Digital Skills: Use information in various digital formats effectively and efficiently to perform job tasks.
6. Decision Making: Timely, data driven, decision making with limited information, emergent variables and competing requirements.
7. Discretion: Ability to exercise complete confidentiality; sensitive talent management information access.

Education

• Bachelor's Degree or equivalent work experience preferred.

Experience/Work Background

• Requires a minimum of 2 years prior experience in an operational or high-level administrative role.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.
• Ability to creatively solve problems.
• Experience with Virtual Meeting platforms (Zoom, WebEx, Microsoft Skype for Business, etc.) a plus.
• Excellent written and verbal communication skills.
• Acute attention to accuracy, detailed and analytical in all aspects of responsibilities.

Pay and Benefits

• The hiring range for this role starts at $21.50-$25.00/hr. ($44,720 -$52,000/annually). Offer will be commensurate with relevant qualifications and professional experience.
• This position adheres to CCL's Hybrid Work Arrangement Policy. The hybrid onsite locations include Greensboro, NC; Colorado Springs, CO; or San Diego, CA.
• 403(b) Savings Plan with employer contribution
• Medical insurance
• Telemedicine
• Dental insurance
• Vision insurance
• Health savings and flexible spending accounts
• Paid time off and paid holidays
• Employer-paid short-term and long-term disability
• Employer-paid life insurance
• Employee and family assistance program
• Various voluntary options for additional plans or coverage levels

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)