Resource Deployment Manager

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so let’s talk.

Your Role and Responsibilities
As a Resource Delivery Manager you will ensure the right resources with the right skills are available to meet our client commitments. In this role you will manage direct and plan staffing for the client projects by working with the local management team to assign resources who have the appropriate capabilities and required skills to be an effective contributor to a specific client project. To ensure consistent methods for staffing you’ll work to design and scale repeatable processes that will ensure long term client satisfaction and organizational profits. As a member of fast pace client focused team you’ll collaborate with colleagues to optimize and trailblaze new solutions that address real business challenges.
We’re passionate about success. If this role is right for you then your achievements mean your career is flourishing your teams are succeeding and our clients are thriving. To help ensure this win-win outcome a ‘day-in-the life’ of this role may include but not be limited to…

• Resource Assignment: Defining and executing processes and standards for resource assignment in your assigned territory.
• Aligning Team Skills with Forecasting: Collaborating with teams to align with a long-term view of skills needs and skill gaps needed in the organization based on project forecasting.
• Resource Allocation Analysis and Recommendations: Reporting analysing and recommending solutions for balancing resource over allocation vs resources that are underutilized by applying your knowledge of skills requirements and the Resource Deployment Life.
• Pre-Project Planning: Establishing best practice for pre-project planning (supporting the creation of the Work breakdown structure and staffing plans).
• Relationship Building and Influencing: Developing and influencing relationships with all levels of an organization- from engineers to CxOs- with experience of navigating challenging debate to reach health resolution.

Required Technical and Professional Expertise

• Resource Manager to support the business needs and customer satisfaction goals through effective and efficient utilization of the workforce.
• Works with regional and local business leads to discuss the current and pipeline demands to plan the staffing actions based on the required skills and timeline.
• Efficient Capacity planning to ensure the availability of right talent and required skills to support the critical business demands across all the Products and business platforms.
• Strong coordination with technical leadership to work out the enablement plan to train/ upskill/cross skill the talent pool for planned staffing and employee’s individual growth.
• Complete governance on consultant’s workload utilization and overtime hours to plan the right actions to achieve the KPIs against the set targets.
• Documentation and governance of key metrics for Demand & Supply tracking resource utilization bench report revenue leakages Headcount attrition etc.
• Strategic planning of resources rotations with long tenure (18 months and more) on an engagement while ensuring least disruption on project continuity and success with right replacements and ramp up plan. .
• Timesheet compliance to support the timely invoicing with all the required submission and approvals.
• Tracking and governance of skills CVs and certifications to ensure continuous consultant growth with any required operational support.
• Coordination with other departments (Talent acquisition Procurement HR Finance and Mobility) to have strong understanding on the internal processes and policies.

Preferred Technical and Professional Expertise

• Demonstrated knowledge and skill for managing resource allocation across many technical disciplines for services-oriented client engagements
• Brings professional knowledge related to the role assigned and area supported by applying:
• Time management skills to complete assignments by scheduled date
• Interpersonal communications and social skills
• Oral and written communications skills
• Detail-oriented focus
• Planning and analysis skills to support capacity management activities