Resource Management - Manager

Job Description

Applications Software Technology (AST) was founded on one simple thought, to put our people and our customers first, and you can never lose. AST is a globally recognized award-winning full-service enterprise cloud transformation and systems integrator, specializing in Oracle, Salesforce and NetSuite, serving clients in the Public and Commercial Sectors for over 28 years. Clients look to AST for leadership and assistance in systems integration, business process redesign, project management, systems administration, and training. From on-premises applications to modern cloud technology, AST's services encompass all aspects of Enterprise Resource Planning, Business Intelligence, Enterprise Performance Management, Customer Experience, and Middleware. AST also offers flexible Managed Services, supporting the needs of over 200 Public Sector and Commercial customers around the globe. If you're someone with energy, drive, and creativity, AST might be the place for you.

Reporting to the RM Leader, the Resource Manager will be a key member of the Global HR (Human Resources) team and will work closely with the Center of Excellence Leadership team to drive strategic staffing decisions. The ideal candidate will have experience in IT consulting or professional services environment. This is a full-time/permanent and remote position that can sit anywhere in the United States.

What You'll Do:

• Work in partnership with VP's, Practice Leaders, Finance, Business Operations, HR Business Partners, Talent Management, and Talent Acquisition to acquire, assess, develop, and deploy internal/external resources with the right skills at the right time.
• Analyzes trends in forecasted versus actual utilization to monitor and influence key performance metrics.
• Analyzes future demand for resources based on staffing needs of existing projects, project pipeline opportunities, and future needs to support presales opportunities.
• Establishes schedule variance process, PTO usage process, overburn/overallocation analysis process, at the direction of the RM leader.
• Provides Utilization Trend Analysis to business leadership.
• Owns the staffing of a specified talent pool across multiple COE's (business lines) with accountability for resource utilization.
• Ability to synthesize large data sets to drive informed decision-making.
• Drives staffing approach for delivery of existing projects as well as new business opportunities.
• Minimizes usage of third-party contractors except as required to meet strategic needs of the business.
• Influences the labor mix (pyramid structure, low-cost usage, third party usage, and utilization) to support business objectives.
• Recommends client engagement assignments to promote the enhancement of employees' skills and development of competencies needed to support the business.
• Measured on key indicators such as forecast accuracy, utilization, and pyramid mix.
• Responsible for staffing and forecasting while strategically planning the appropriate workforce mix for future growth.
• Collaborate with RM Analyst to ensure seamless information sharing when external contractors are needed.

What You'll Bring:

• BS Degree in Business or related field.
• Minimum of 5 years of Resource Management in a professional services environment.
• Prior experience in onshore/offshore/near shore delivery models a plus.
• Experience using OpenAir for Resource Management a plus or a similar PSA tool.
• Experience with Reporting Tools such as Power BI, QlikView, or Tableau
• Prior experience with systems re-design and process modernization a plus.
• Skilled in Excel (VLOOKUP's, Pivot Tables, standard formulas), PPT and Word Templates.
• Experience with Change Management across a large stakeholder group advantageous.
• Demonstration of AST values - Quality, Innovation and Customer Satisfaction.
• Highly analytical with attention to detail.
• Able to influence and quickly establish credibility.
• Excellent business judgement, negotiation, and decision-making skills.
• Comfortable working with an elevated level of ambiguity.
• Prominent level of enthusiasm, sense of urgency, and positivity.
• Patient, level-headed, and cool under pressure.
• Independent thinker who makes convincing, data-driven decisions.

What We Bring:

At AST, people are the center of everything we do, and we work to provide you with benefits beyond a paycheck. We strive to develop and recognize our people at all levels and give them the rewards they deserve. We offer full benefits including medical, dental, vision, retirement/401k, disability, life insurance, and unlimited PTO for all our North American employees to balance your work and life. We also offer additional benefits, such as commuter benefits, legal insurance, pet insurance, sabbatical leave, education reimbursement, parental leave, and much more.

Our Culture:

At AST, people are the center of everything we do. In over 28 years of business, we know that putting our people first is the key to success. Our passion for people has earned us multiple awards. Here are some of the most recent:

• 2022 Top Workplaces in the Nation by Energage
• 2022 National Cultural Excellence for Leadership by Energage
• 2022 National Cultural Excellence for Innovation by Energage
• 2022 Chicago Tribune Top Workplaces by Energage
• 2022 Dallas Fort Worth's 2022 Best and Brightest Companies to Work for by National Association for Business Resources (NABR)

We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open and everyone's ideas matter, giving our people the ability to quickly understand our customers' needs and translate those needs into action. While we celebrate individual wins, we always strive for shared success. We are One AST.

Statement of Non-Discrimination: We value global diversity and are committed to building a diverse and inclusive workplace where we learn from each other. AST is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.