Resource Manager

Convention Data Services (CDS), a Freeman Company, is a trusted event partner providing registration, business intelligence, and lead management solutions to top show organizers worldwide. With 35+ years of experience, CDS serves 100+ clients across high-tech, healthcare, hospitality, and more. Our innovative approach enhances event experiences and strengthens the industry.
As Resource Manager, you will organize, plan, and assign resources for waterfall projects, with aspects of agile components, for 300+ in person events and over 2,000+ websites annually.
This is a US based position with a virtual or hybrid work model. Sponsorship is not available.
Job Responsibilities

• Allocate the right resources to the right tasks at the right time. Improve the project flow and load balance. Assign employees to projects in accordance with their skillsets, previous experience, and availability.
• Monitor employee workload, utilization and manage resource conflicts. Overcome shortages by reallocating resources.
• Plan and facilitate scrum activities, including sprint planning, daily stand up, and board reviews.
• Identify and resolve impediments that slow development or prevent the team from meeting established goals or milestones.
• Forecast equipment levels and make recommendations to best utilize funds, e.g., new purchases vs. rental.
• Work across the entire organization to ensure CDS has resources needed for expanding business. Coordinate with business development and new product releases for upcoming projects.
• Plan resource allocation for technology platform change and software language specialization.
• Report on employee utilization. Share performance-based metrics with department managers.
• Perform other duties as assigned.

Job Specific Requirements

• Communication - Effective verbal and written communication skills with the ability to adapt communication style to suit different audiences. The ability to facilitate group discussions is required. Active listening skills are essential.
• Analytical Skills - Synthesize complex or diverse information using intuition, research, and experience to complement data provided. Review & analyze a wide variety of information and recommend a specific course of action.
• Business Process Improvement - Take steps to improve or correct errors and expand overall products or services. Strive for continuous improvement by identifying opportunities and assessing risks. Support an environment conducive to change and fosters free exchange of ideas to improve processes.
• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ensure the big picture of CDS is always considered. Combine short- and long-term success.
• Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem. Ability to create or interpret graphs, tables, and formulas.
• Problem Resolution - Analyze problems and alternative solutions and take appropriate timely action to achieve desired business results. Seek unique and novel solutions to problems and consider the impact of final resolution.
• Productivity - Stay focused and use time efficiently. Prioritize work effectively. Perform work with minimal supervision.
• Reasoning Ability - Ability to apply common sense understanding to assignments or role.
• Technical Skills - Ability to understand and interpret the laws, rules, policies, procedures, or systems related to the job.
• Technology - Generate or adapt equipment and technology to serve user needs. Write or interpret computer programming for various purposes.

Education and Experience

• Bachelor's degree or equivalent work experience.
• Scrum Master Certification (CSM) or Resource Manager Certified Professional (RMCP) required.
• Prior experience collaborating with others in a software development or creative team required.
• Familiar with tools such as Click Up, Jira, Trello, Teams, SharePoint and other collaboration software.

Work Schedule
Business hours are Monday - Friday, 9:00 a.m. to 5:00 p.m. Extended business hours and weekends may be required. Some travel may be required.
Benefits
In addition to health, dental and vision, we offer a comprehensive benefits package including:

• Flexible Paid Time Off
• 401k Plan Matching
• Generous Paid Parental leave
• Tuition Reimbursement
• Training and professional development

Other details

• Pay Type Salary