Resource Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The role of the Resource Manager is responsible for the timely staffing of Customer Success engagements and resourcing requests, fulfilling requests based on skills and availability. Resource Managers are aligned to a specific business aligned to select geography(s), workflow(s) &/or industry(s). The position is responsible for utilizing internal resources ensuring that resource skills and expertise align with customer/engagement requirements.

• Be a Trusted Partner to the respective Customer Success stakeholder(s)
• Review, manage and execute staffing of resource requests
• Lead capacity forecasting activities to support respective business
• Align staffing of personnel, maximizing ability to achieve capacity targets
• Proactively monitor availability and provide capacity recommendations based on business requirements
• Ensure skills inventory and profiles of are updated and accurate in line with policy
• Contribute to resource management knowledge base through creation of best practices and lessons learned content.

Qualifications
To be successful in this role you have:

• 3-5+ years in resource management
• 3+ years in a professional services organization
• Experience working with Customer Success ,consulting, professional services or delivery teams
• Experience creating and/or improving operational processes
• The ability to apply judgement to any situation
• Ability to work in a high demand, constantly changing & fast paced environment
• Ability to work independently
• Professional verbal and written communication skills
• Excellent organization and prioritization management
• RMI Certification or knowledge of ServiceNow platform a plus

JV19
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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