Resource Manager

The Xigent Resource Manager is responsible for managing project and managed services staffing allocations, client reporting, and project closure for Xigent engagements. This role interacts with Engineers, Consultants, Client Success Managers, Project Managers, Account Executives, and the Xigent management team.

• Real-time Resource Allocation - Responsible for assigning and scheduling consulting resources to fulfill professional service projects, managed service operational tasks, and event, incident, and service request tickets. Responsible for knowing status of all Xigent Professional Services projects and who is assigned at a given time.
• Weekly and Real-time Resource Allocation - Meeting with management on a weekly basis, and as needed, to assign resources based on availability and skillset
• Resource Forecasting - Forecasting future resource availability to include considerations for resource capacity, scheduled time off, and business travel that could interfere with upcoming engagement schedules.
• Tools and Process - Responsible for maintaining resourcing process and software. Also, making recommendations for improvements to the process and software to drive better accuracy and efficiency.
• Resource Reporting - Providing regular updates on resource allocation and utilization to project managers, clients and Xigent leadership.
• Risk Identification - Responsible for identifying potential risks in the form of over-resourced staff, under-utilized staff, or projects which have resourcing risks and bringing to the attention of Xigent leadership.
• External Resource Sourcing and Communication - Maintaining a list and up-to-date knowledge of external contractor resources that they coordinate with on a regular basis.
• Sales Coordination - Work with Sales to ensure a clear understanding of pipeline to enable proactive resourcing, sub-contracting and hiring decisions. Understand the Sales opportunity lifecycle and ensure resource plans reflect accordingly.
• Proactively assign resources to billed and non-billed projects to ensure resource allocation is fully utilized
• Other duties as assigned and requested

Requirements

• The ability to work independently and with a team
• The ability to work with a remote team
• Excellent written and verbal/listening communication skills
• Proficient in project management and planning
• Commitment to excellence, entrepreneurial and self-motivated
• Superior organizational and time management skills
• Strong ability to work in a fast-paced, cross-functional team environment
• Knowledge of ITIL
• Excellent Customer Service
• Creative ability and mindset
• Ability to solve complex problems, and strong troubleshooting skills
• Ability to perform a wide variety of duties and responsibilities with speed and accuracy under the pressure of time sensitive deadlines
• English proficiency is required
• College graduate with a minimum 2 - 4 years' project management experience
• 2+ years' experience managing resources for a Professional Services organization
• Minimum 5 years' experience managing in a high paced matrix global environment
• Experiencing using ConnectWise, ServiceNow, or other Resource Management software
• Experience dealing with cross-team dependencies, changing schedules, and constantly evolving requirements

Benefits

Xigent offers a competitive base salary with quarterly bonuses based on meeting defined goals. We provide a comprehensive benefit package that includes; paid time off, medical, dental, long-short term disability and 401(k) plans.

About Xigent

At Xigent, we specialize in delivering greater business outcomes through IT services and solutions for midsized organizations. We pride ourselves not only in our exemplary customer service, but also in the partners we carefully select to work with, right down to the staff we hire. We believe that the strongest, most productive business relationships are built on a foundation of trust, transparency, accountability, and a demand for continuous improvement. That is why we expect our five core values to shine in everything we do as a company and every person we bring on board:

• The Fire Within!
  Drive continuous improvement and measurable value with a tenacious pursuit of excellence
• Be One Team
  One team, one goal = Greater Results
• Be Real
  Cultivate relationships with honesty and transparency
• Build the "Wow"
  Drive value through differentiating capabilities
• Method Over Madness
  Operate feely within a culture of discipline