Resource Manager - Consulting Support

Resource Manager - Consulting Support

Atlanta,GA
Administrative Professional

Job Description

Req ID: req31909

Resource Manager - Consulting Support Summary:

REIMAGINING FLEXBILITY - RSM's goal is to offer flexibility in when, where and how you work to help you manage your unique professional and personal priorities while still delivering excellent RSM experiences for your clients, colleagues and communities. This role is open to locations in close proximity to one of our many offices in the United States.

The Resource Manager - Consulting Support is primarily responsible for implementing programs, strategies and business process improvement through the analysis of client profitability and utilization of resources/staffing, and engagement management in the line of business within their teams, markets and region or solution set. The Resource Manager is responsible for analyzing scheduling reports, resolving scheduling conflicts and partnering with leadership on resource availability and overall staff utilization and engagement management.

Essential Duties

The Resource Manager provides support of the resource management function including, but not limited to:

• Collaborate with LOB and/or solution set leaders and client engagement teams to understand their business needs and drive consistency across geographic locations focused on financial metrics and efficiency.
• Effectively researches, documents, analyzes and interprets information based on expectations, adapts approach when necessary, uses problem solving and analytical skills to develop and share recommendations and solutions.
• Generates and reviews scheduling, utilization and forecasting reports and provides analysis of the data that assists regional leadership in making staffing decisions. Identifies trends to proactively balance workloads while increasing utilization. Provides various forms of analysis including financial, profitability and exception reporting. Monitors productivity, conflicts, leverage, availability, travel and non-charge hours.
• Coordinates resources sharing both regionally and nationally across Resource Managers/Directors, functional teams and other business units.
• Monitor schedules to ensure staff are effectively utilized to support the achievement of financial plans for the business be reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry alignment, account prioritization, technical expertise and geography when appropriate.
• Facilitate scheduling meetings as needed, including asking questions to ensure clarity when making recommendations and follow-up on unresolved issues in a timely manner that may require rescheduling of projects and/or staff.
• Administers and participates in scheduling system and process assimilation and orientation programs for incoming new hires.
• Proofs, edits and checks work for completeness, accuracy and formatting. Verifies that scheduling, reporting and other related information is current and accurate.
• Implements and collaborates on development of strategies for engagement management and scheduling processes incorporating regional and functional requirements and priorities (financial, capacity, resources/FTES, growth plans, etc.)
• Maintain workforce plan and collaborates with LOB Location/Solution Set leaders, finance and HR on variances.
• Understands the line of business and/or solution set business needs, strategy, offerings/products and challenges; maintains a focus on supporting the goals and initiatives of each.
• Initiates, develops and maintains communication with internal clients to be their trusted advisor adapting the expectations for timeliness, responsiveness, accuracy, service quality, thoroughness and sense of urgency.
• Participates in talent development meetings for ECS teams, providing candid feedback based on interactions, understand individuals goals for future rotation opportunities, assignments, industry exposure, etc.
• Serves as Career Advisor and may oversee the daily responsibilities of LOB/Service Line Scheduling Specialists and Senior Schedulers within the region.
• Utilizes, shares and develops best practices, staying up to date on market trends and upgrades of scheduling technology offerings for effectiveness. Shares constructive feedback through LOB RM Lead and National RM Leader on process and program improvement. Participates on various firm wide RM initiatives and committees as directed.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Bachelors or Associates Degree - Preferred or 8+ years of relevant scheduling experience Required
• Resource Management or Project Management Certifications - Preferred

TECHNICAL/SOFT SKILLS

• Strong Microsoft office skills, specifically with Excel - Required
• Ability to prepare presentations including charts, graphics and tables - Preferred
• Strong written and verbal communication skills, ability to communicate both verbally and written with diverse audiences at all levels of the organization.- Required
• Strong analytical, forecasting, problem solving and client service skills - Required
• Demonstrated ability to identify complex patterns of risk, challenges and resolves issues, makes effective recommendation on course of action, and understands when to escalate complex issues - Required
• Effective organization and time management skills and ability to manage multiple tasks required - Required
• Strong attention to detail - Required
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement; serve as a change agent - Required
• Operates with a sense of urgency - Required

EXPERIENCE

• 5 -8 years of relevant scheduling/resource management experience or LOB/Solution Set experience - Required
• Previous experience in LOB or Solution Set supporting - Preferred

LEADERSHIP SKILLS

• Ability to facilitate collaborative discussions regarding resource assignment, utilization and gap analysis between resource managers and leadership.
• Ability to drive collaboration and communication between teams.
• Ability to impact and influence to attain appropriate resolutions and results.
• Takes initiative and ownership, can exercise independent judgment and collaborate across lines of business, regions and internal functions to meet or exceed expectations.
• Strong relationship building, coaching and employee development skills.
• Process driven and ability to help train/drive/develop these processes to create unity and consistency across all offices within line of business and/or solution set.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Location Street Address: 1201 West Peachtree St, Suite 800, Atlanta, GA 30309 USA
Region: National
Position Type: Experienced
Job Type: Full Time
Degree Required: Bachelor
Travel Required: Yes
Sponsor candidates who are not eligible to work in US: No
Requisition ID: req31909