Retail Account Manager

Department: Merchant Account Management ENT

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 1000 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the role

At Wolt, we’re looking for an Account Specialist to join our Retail team - an exciting opportunity for someone with a few years of experience who’s ready to take ownership of their own portfolio and drive partner performance.

In this role, you’ll independently manage and develop a portfolio of retail partners, focusing on improving performance, identifying growth opportunities, and building strong day-to-day relationships. You’ll use data to guide your decisions and play a key role in delivering results for both our partners and Wolt.

If you enjoy working hands-on with partners, taking initiative, and turning insights into action, this could be the role for you.

What you’ll be doing

Day-to-day in this role you’ll:

• Own and manage a portfolio of small and medium-sized retail partners on a day-to-day basis
• Monitor partner performance and take action to improve key metrics
• Prepare and lead regular check-ins with partners, sharing insights and actionable recommendations
• Identify opportunities to grow partner performance and execute on agreed actions
• Support partners in using Wolt tools such as campaigns, promotions, and ads effectively
• Work cross-functionally with Marketing, Operations, and Support to solve partner needs
• Plan and execute campaigns together with partners to drive orders and engagement
• Use data to track results and adjust your approach based on what works
• Proactively suggest ways to improve partner visibility and performance on the platform
• Contribute to team initiatives and support less experienced team members when relevant

Our humble expectations 

• 1–3 years of experience in account management, sales, or another partner-facing role in a fast-paced environment
• Fluent in Swedish and English, with the ability to communicate clearly and adapt your message to different audiences
• Comfortable working independently, while knowing when to seek guidance or escalate when needed
• Strong relationship-building skills, with a natural ability to connect with partners and colleagues
• Analytical mindset, with the ability to turn data into simple, actionable insights
• Structured and detail-oriented, with strong follow-through
• Proactive and hands-on - you take initiative and get things done
• Collaborative and team-oriented, with a willingness to share knowledge and support others
• Experience in retail, e-commerce, or FMCG is a plus

What we offer

This is a great opportunity to take the next step in your account management career, with more ownership and responsibility for your own portfolio.

You’ll work in a collaborative and fast-paced environment, where you’ll continue to develop your commercial and analytical skills, while gaining experience that prepares you for more senior roles over time.

Psst…We also offer breakfast every monday, “Friday Fika” and plenty of after work’s to socialise with your new colleagues!

Why you’ll love it

• 🚀 A fast-growing company: Be part of an ambitious, international team
• 🤩 A strong learning environment: Develop your commercial and relationship-building skills from day one
• 💪 Real impact: Take ownership and see the results of your work
• 💙 Great team culture: Work with smart, friendly, and supportive colleagues

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙