Retail Operations Manager

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

As the Retail Operations Manager, you will create, lead, and deliver multiple regional and national operations initiatives. Reporting to the Retail Operations Director, you will own end to end management of key retail initiatives with strong collaboration from cross-functional retail partners including compliance, legal, training and communication. You will need to lead and understand multiple projects, processes, competing timelines, and priorities to deliver the most impactful solutions to our retail partners. You will be responsible for building strong relationships with multiple stakeholders, understanding complex retail objectives, deliverables and timelines. Strategic thinking and the ability to prioritize will be necessary to focus on the most impactful items for the field.

CORE JOB DUTIES 

• Lead, track, and manage key regional & national retail ops initiatives including management of project timelines, stakeholder deliverables, and cross functional partners.
• Oversee assigned retail initiatives from initial kick off to delivery, with a focus on interdisciplinary integration and communication
• Provide strategic context, creative problem-solving mindset, and flexibility to solve vague, yet complex problems
• Collaborate with key stakeholders, including senior leadership, to define project objectives, scope, and success criteria
• Plan and manage project communications with key stakeholders to keep them informed as well as escalate critical issues for timely resolution
• Serving as the common thread on retail operations projects, timelines and status updates
• Provide guidance and influence decision-making processes, resolving conflicts and obstacles that may arise during the project lifecycle.
• Work closely with Retail Ops team members to ensure training and communication needs are supported
• Serve as a liaison for Retail Operations between corporate partners, regional support and store teams
• Build strong positive relationships with our retail partners, stores and employees
• Evaluate initiatives and create an order of importance depending on impact to the business

REQUIRED EXPERIENCE, EDUCATION AND SKILLS  

• 5-7+ years prior management experience in an operations role
• 3-5 years of experience in operations, preferably in a retail environment
• 3+ years of managing multiple projects simultaneously
• Proven experience in a leadership role and ability to build relationships is required
• Strong time management and prioritization skills
• Excellent communication skills and the ability to anticipate field needs
• Should possess strong problem-solving skills
• Excellent writing and presentation skills

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D.  We also offer eligible employees paid holidays and paid time off.  Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. 

ADDITIONAL REQUIREMENTS

• Must be 21 years of age or older to apply
• Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.