Retail Operations Manager

About this role

The Retail Operations Manager will oversee the operations of our retail locations and new store openings. They will support our retail operations by building and maintaining best practices for stores to ensure consistency, with an additional focus on driving operational efficiencies. Additionally, this role will project manage store openings, acting as the key M.M. contact for various buildout and design partners. This role will act as the operational liaison between stores and our HQ teams and should be comfortable working cross-functionally across the business including with but not limited to Merchandising, Finance, and the Brand team. This role will report to the Director of Operations and work closely with our Senior Retail Manager.

Who are you?

• You have a genuine love for fashion and a passion for improving the lives of women
• You have excellent communication and relationship-building skills
• You thrive in a fast-paced environment and can manage multiple priorities at once
• You are highly independent and able to operate with limited oversight
• You have a positive, can-do attitude! (Nothing is above or below you.)
• You love to proactively dig into problems and bring order to chaos
• Physical Requirements:
• Position requires periods of standing/walking around the store, particularly during new store openings
• May involve reaching, crouching, kneeling, stooping, and color vision
• Be able to lift/move up to 30lbs

What will you do?

New Store Openings

• Project manage internal timelines and budgets for New Store Openings (NSO)
• Act as the main point of contact for M.M.’s buildout partners and/or contractors
• Maintain an up-to-date Retail Store Operating Procedures document and ensure training compliance 
• Assist in hiring for new stores
• Support ongoing store trainings (NSO + quarterly/monthly)
• Own setup for tech, software, and accounts for new stores 

Store Process Support 

• Assess, develop, and implement standard operating procedures (SOPs) to improve efficiency and ensure consistency in service across locations
• Ensure retail event/activation run of show is followed, checking staff knows RSO items, all deliveries have arrived, the store is set up properly, etc.

• Manage monthly store inventory counts in coordination with store managers and complete reconciliations with the Finance team
• Audit invoices of retail partners
• Own and maintain updates for our online touch points including the website, Google, & Yelp to communicate hours, location, events, and promotion information is up to date
• Provide support sourcing vendors for building maintenance/repairs and managing facilities 

Store Process Efficiency Development

• Regularly evaluate stores and make recommendations to improve operations within areas like inventory, customer store experience, and cross-team communications through process changes or new tools
• Create best practices that ensure stock accuracy and loss prevention in all stores, and lead training for store teams
• Develop operational standards around the launch of new collections, new appointment types/store experiences, and events/activations
• Partner with the Director of Merchandising and Visual Merchandising Contractor to develop a scalable playbook and schedule for floor resets, window vinyl, and in-store collateral
• Partner with Merchandising, Fulfillment, and Stores to optimize their receiving and send-back procedures for restocks, sales, and launches

What skills do you have?

• 4+ years of experience in a store operations role with an omnichannel brand (Shopify & POS experience preferred)
• Experience working on new store openings or leading pop-ups
• Communicate effectively and professionally
• Excellent analytical and critical-thinking skills, with strong attention to detail
• Proficient in Excel and PowerPoint
• This role requires up to 15% travel to new store openings and current locations
• Candidates must be based in or able to commute to New York City

If you are a New York City applicant:

• • The estimated pay range for this role, based in New York City, is $100,000 - $105,000.
  • This role will be eligible to participate in our company's equity program, 401k program, and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. 

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.  

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.