Retail Partner Support Associate I

JOB TITLE: Retail Partner Support Associate
LOCATION: Las Vegas, Nevada
HOURLY RATE: 18.00
WORK SCHEDULE: Morning and Night shifts available
Who We Are:
Sunbit is revolutionizing the way Americans across all walks of life access care, services, and beyond for ubiquitous, everyday needs. In an era during which everyone is chasing digital transactions, we focus on empowering local merchants and essential services that serve as the lifeblood of their respective communities. As a Buy Now Pay Later (BNPL) technology company, we're building new capabilities that help shoppers realize the full potential of their buying power, provide merchants with the tools to sell more easily, and help lenders open the door to fair financing for people from every conceivable background. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit is active in more than 17,000 locations, with 1 in 3 auto dealerships, optometry, dental, and other practices already leveraging our interactive platform. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making financing purchases at the point-of-sale fast, fair and easy for consumers across the credit spectrum. Founded in 2016, we completed a $130MM Series D round at $1.1B in valuation in 2021, and we're just getting started - by creating value focused on values, we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.
The Role:
The team at Sunbit is looking for a self-motivated and ambitious Retail Partner Support Associate to join our Las Vegas, Nevada office. Your primary duty will be to answer calls from our valued retail partners and support them however possible. Other responsibilities for this role include technical troubleshooting software and hardware and answering financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.
Please Note: This position is in a Call Center, in office (non-remote) environment
What You'll Be Doing:

• Maintain our Call Center database by entering information
• Ensure that our Retail Partner's service issues are resolved promptly, professionally, and thoroughly
• Follow scripts to handle a variety of situations
• Follow up with retail partners as needed
• Determine call center requirements by working with our retail partners
• Manage escalated calls with courtesy and professionalism

What You Bring to the Table:

• Friendly and helpful phone demeanor
• Call Center experience (both B2B and B2C experience is a plus)
• Basic technical troubleshooting skills
• Strong typing and computer skills

Perks Included:

• Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

Core Values for Success at Sunbit:

• Serve others before self
  • Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact
  • Ability to troubleshoot a variety of matters and holding yourself accountable
  • Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely
  • Build and maintain strong relationships with both customers and partners
  • Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast
  • Thrive in a fast-paced environment while maintaining a high level of support
• Include always
  • Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good
  • Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
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