Retention Representative

Appstar, a leader in POS technology and payment processing services, is seeking the right candidate to join our team as a Retention Representative.  This team member plays an integral role in retaining customers who are calling in to cancel service or are considering switching to a competitor.

The ideal candidate for this role is outgoing, a great negotiator, a fantastic problem solver, and is well versed in sales.

The Retention Specialist is an advocate for our organization, a master in persuasion and enjoys turning a challenging situation into a win.  They thrive in closing a deal, winning a conversation and helping a customer reach their business goals with our solutions. The Retention Specialist possesses a strong background in problem solving, has excellent people skills and is highly energetic on the phone.  They play a key role in our long-term retention and growth strategies.

What you do:

• Field incoming calls from customers wanting to cancel, reduce rates, or change their existing program.
• De-escalate situations with customers, turning a challenging conversation into a winning relationship.
• Negotiate pricing, rates, leases with existing customers, past customers, or new customers.
• Build rapport with customers, providing solutions and upselling POS systems.
• Communicate the value proposition of our products, services, and solutions in an articulate persuasive manner.

The skills you bring to Appstar:

• A solution-oriented attitude, with the ability to deescalate.
• Excellent interpersonal skills, both verbal and written
• Strong passion for serving customers.

Your Knowledge & Experience:

• 3 to 5 years of sales or retention experience preferred.
• Previous Sales, Customer Service, Retention or Account Management experience
• Ability to understand and speak Spanish a plus.

 What we offer:

• Competitive Salary (Hourly $25 per hour plus opportunities for commission once fully trained) OTE $65,000-$70,000
• Full Benefits, Medical, Dental, Vision, 401K and paid vacation
• Extensive paid training and on-going support
• Advancement opportunities – We promote from within!
• Culture of respect, inclusivity, and growth

Appstar is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability, or veteran status.