Retention Representative

Who Are We?

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.

Culture and Values

We are a team of people who are strongly committed to maintain our fantastic culture, and ensuring our values and principles are lived out daily. We share ideas, innovate together and support each other personally and professionally in order to delight our customers! Working collaboratively with customers, partners and each other, we achieve a common goal of exceeding customer expectations.

Role Summary

We are looking for a Retention Representative to innovate, win and grow with us!  As a member of an inside sales team within the Paymode-X Client Services organization, you will work creatively to successfully drive revenue through the adoption of the Paymode-X service. In this role you'll work with Vendors to resolve questions or concerns around their Paymode-X Premium membership resulting in long term Vendor commitment to the Paymode-X network.   

How you'll contribute:

• Maintain and update Salesforce Escalation, Rescind, and Rescind Save fields for Vendors who are managed through the escalation process.
• Collaborate with Operations and Finance teams regarding collection of network fees. Initiate strategies for collections of outstanding Paymode-X network use fees. Persuade Vendors to pay past due amounts.
• Retain revenue by working with Vendors diligently, courteously and professionally while resolving concerns and answering questions.
• Effectively educate customers on the various aspects of the Paymode-X service.
• Understand Vendor specific business needs
• Explain the technical aspects of the remittance delivery functionality including ACH and EDI services.
• Communicate with Client Advisory Teams and management for any Vendor concerns, challenges and problem solving recommendations.
• Negotiate network fee reductions, as required, with Vendors.
• Liaise with the Payer Relationship Managers in order to ensure the success of the campaigns including managing any vendor escalation trends that arise, tracking and resolving Vendor escalations.
• Retain Vendor loyalty and acceptance of Paymode-X network use fees while initiating processes for resolving outstanding fees and Vendor concerns.
• Maintain a constant focus on improving oneself and finding innovative ways to continually increase retention rates.

What will make you successful:

• At least 1 year of proven experience in a customer support, sales or retention role
• Able to be successful in fast-paced sales environment that rewards hard work and self-motivation.
• Prominent organization, problem resolution and creative thinking skills.
• Exceptional verbal and written communication skills.

You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

Bottomline Technologies is proud to be an Equal Employment Opportunity and Affirmative Action Employer. All aspects of employment are based on merit, and we strive to delight our customers with a team of highly motivated and talented people that represent a diverse set of identities and backgrounds.

Start your #LifeAtBottomline

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