Retention Sales Specialist

Company Description

WE are EW - Founded just over 27 years ago, EW Group, also known as Eurowag, stands as one of the fastest-growing integrated mobility and payment solution companies in Europe. Our dedication revolves around devising solutions that streamline the operations of commercial mobility companies, striving to simplify their everyday challenges.

As part of the Eurowag Group, which comprises a dynamic portfolio of innovative companies, including Sygic, fireTMS, Inelo, WebEye, Princip, KomTeS, and CVS, we collectively play pivotal roles in creating sustainable financial and technological solutions. Each entity contributes to our vision of democratizing the on-road mobility industry, with a focus on positive impacts on our industry, society, and the environment.

At Eurowag Group, we are committed to creating a diverse and inclusive workplace. We encourage women, men, and individuals of all backgrounds to apply and join our team.

Job Description

Main purpose of the Retention Sales Specialist is to retain our core customer base. Outbound calls and inbound calls from current customers to help retain Eurowag´s customers and cross-sell with other products or services. Deal directly with our customers to find out what issues they are facing, how we may improve our products and services, customer care etc. 

Position Summary

• Work as a team with local sales representative (agile team) and cultivate valued and meaningful relationships existing customers in target region.
• Meet and exceed retention sales targets through effective negotiation and persuasion.
• Optimize opportunities for cross selling/upselling activities EW products and services. 
• Provide customers with accurate information about EW products and services.
• Negotiating with customers to renew contracts and retain business. 
• Provide details of your performance against KPIs and personal achievements to managers.
• Provide an outstanding customer service experience to customers.
• Possess a comprehensive knowledge of EW products and services.

Key Responsibilities

• Systematic and careful approach
• Self-driven
• Assertiveness
• Excellent customer service skills
• Strong conflict resolution skills
• Ability to remain calm and professional in stressful situations 

Qualifications

• Very good communication skills
• Experience in a similar position 1-2 years is an advantage
• Fluent Bulgarian, good command of English
• Knowledge of working on a PC (MS office)
• Ability to work with IT systems like CRM

Additional Information

WHY JOIN US?

At Eurowag Group, we value our employees' well-being and professional growth.

EW is diverse, disruptive, and still evolving; we choose newcomers by skill and whether they can be honest colleagues through shared values. What's more, you will have an opportunity to influence the direction of our company through your ideas.

WE TAKE GOOD CARE OF PEOPLE, AND OUR BENEFITS ARE PERFECT PROOF OF THAT:

• Work-Life Balance
  • Flexible working hours with the option for a regular home office
  • 5 weeks of holidays
  • 3 health days per year
  • 1 extra day off (Founder's Day)
• Benefits Package
  • Meal vouchers and multisport card
• Rewards and Development
  • Referral Rewards through our 'Go Far' scheme
  • Access to Coursera.org with over 5,000 courses for skill development
  • A bonus scheme based on your performance
• Supportive Environment
  • A company phone and laptop 
  • Paid leave for volunteering towards a good cause or charity of your choice
  • Free, anonymous psychological counseling with experts for mental health support
• Community and Well-Being:
  • Philanthropy project (an amount available for you to donate yearly to a cause close to your heart)
  • Informal gatherings and team events outside office hours
• Diversity and Inclusion

Eurowag Group is committed to fostering a diverse and inclusive workplace where all employees, regardless of gender or cultural background, are valued and supported. Our inclusive recruitment practices ensure a level playing field, eliminating bias and opening doors for everyone.