Retention Specialist (Salt Lake City, UT - Hybrid)

How you'll spend your day:

• Secure annual renewals in a timely fashion – quoting, following up to secure purchase commitment, and ensure renewal is the right number of licenses for expected growth and correct feature set for a customer’s needs 
• Per customer request, perform detailed discovery that helps to uncover the primary pain points a customer is experiencing, and suggest solutions to retaining customers’ business 
• Provide support and follow up to customers
• Maintain accurate and up-to-date records in our CRM – pipeline hygiene is key! 

Who you are:

• Ownership: You take responsibility for projects, drive results, and deliver on commitments 
• Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions 
• Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork 
• Improvement: You continuously seek opportunities for growth, innovation, and personal development 
• Detail-oriented, organized and a good team player
• Independent, highly motivated, and solution-driven mentality to all activities
• Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
• Ability to proactively problem-solve as customer liaison across technical and commercial obstacles
• Strong attention to detail and goal-oriented

We're looking for people who have:

• Bachelor's Degree or an acceptable level of industry achievement (self-learners are welcomed!)
• 2+ years of previous experience in customer retention or customer service focused role (Sales Development Representatives or other SaaS sales experience highly preferred)
• Familiarity with Salesforce or similar CRM 

Tools we use:

• Slack
• Stripe
• Microsoft Office
• Salesforce