Return to Work Associate

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

We have big hearts and love big ideas. We’ve been around for more than  100 years, but don’t let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.

What you’ll do:

We are dedicated to serving our policyholders and injured workers by bringing injured workers back to work on modified duty safely when their provider indicates they are ready.

What you can expect:

• Respond to referrals from claims, MCM’s, safety services, providers or others to work with policyholders to return injured employees to work on formal or verbal offer of modified duty
• Use available resources to proactively identify claims for RTW services.
• Work with policyholder to ensure understanding of benefits of modified duty and facilitate appropriate methods of offering modified duty
• Work with policyholder to create and send task letter to applicable parties, and/or return to work documents to policyholder to comply with regulatory requirements 
• Work with Providers to assure safety of modified duty and timely response
• Obtain job offer information from policyholder to complete job offer, obtain policyholder signature and forward to appropriate parties for timely mailing
• Provide stakeholder on-site or virtual review to create modified duty work which complies with prescribed work restrictions creating high level of customer service and reducing claim costs
• Facilitate communication to resolve questions between injured worker and policyholder to assist with successful return to work outcomes
• Collaborate with claims representative and medical case managers on claims to strategize and identify appropriate return to work options to avoid and reduce litigation 
• Contact policyholders and agents to discuss benefits, provide education, implement return to work program to work to reduce claim costs
• Champion on going learning to ensure best in class for industry leading trends and technology to create value to our internal and external customers

What you need to be successful:

Bachelor’s Degree strongly preferred. Relevant work experience (similar kind of work at a similar level of work as described in the essential duties) may be substituted for the degree. Completion of a degree is encouraged and supported.  2 years of experience working with policyholders or working in some capacity directly with the business community. 2 years experience within workers compensation insurance preferred. Bilingual in Spanish preferred.

Customer Focus: Providing service excellence to internal and/or external customers.

Problem Solving: Developing, implementing, evaluating, and adjusting plans to reach goals, while ensuring the optimal use of resources.

Attention to detail: Working in a conscientious, consistent and thorough manner.

Interactive communication: Listening to others and communicating articulately, fostering open communication.

• Our benefits go beyond the basics. You’ll get to choose from diverse benefit offerings for medical, dental and vision.
• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, when your team exceeds their goals and objectives.

When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you’d like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $62,000-$65,600. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.

Want to love your work? Apply today!

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].