Returns Specialist, Chicago

Must be local to Chicago!

Must be authorized to work in the U.S. now and in the future - Position does not provide sponsorship

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions. Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed

Cisco Meraki is seeking a hard-working and collaborative Returns Specialist to join our Operations team in our Chicago office!

Are you ready to join the team?

Responsibilities:

• Process return transactions of incoming equipment from our warehouses
• Authorize incoming return requests based on company policies; research outlier cases and coordinate with the account executives when higher-level approval is needed
• Communicate with customers, partners & distributors relating to returns logistics, credit processing & exception cases
• Coordinate with support techs, product management, sales executives, and administrators to ensure that we provide the best possible customer experience

Requirements:

• Must be authorized to work in the U.S. now and in the future - Position does not provide sponsorship
• Must be local to Chicago!
• 2 years of transactional operations experience or 2 years of clerical or administrative experience in a field where attention to detail is critical, such as medicine or law, also considered
• Excellent organizational and teamwork skills
• Familiarity with Salesforce and Dynamics GP, Oracle, or other ERP systems
• A Bachelor's degree is preferred

Knowledge and Skills:

• Knowledge of RMA procedures.
• Experience with data entry and invoice auditing.
• Customer service background, preferably customers who want to return merchandise or products.

Why Cisco Meraki?

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.