Revenue Cycle Manager

About Octave

Octave is a national behavioral healthOctave’s mission is to create a new standard for mental healthcare delivery, one that is accessible to more people and sustainable for providers. We are broadening access to high quality mental health services that are measurement-based and insurance funded. Now more than ever, we are looking to serve communities dealing with the rising public health challenge of addressing mental health needs. Octave is VC-backed and was founded in 2018 with footprints in New York and California, as well as virtually nationwide. We are expanding our beautiful practices throughout New York and California, offering telehealth and also clinic-based services.

About The Role:

As a Revenue Cycle Operations Manager, you will support a team of Revenue Cycle team members while being a thought partner for the  Revenue Operations leadership team that is able to execute strategic project plans in a high-growth, mental health startup. You will review opportunities for improvement in Revenue Cycle processes and help drive prioritization.  You will play a key role in shaping the department as we scale.   

This position reports to the VP of Revenue Operations and is fully remote currently.  The position can remain fully-remote permanently (with a willingness to travel infrequently to the San Francisco office, either quarterly or semi-annually depending on business needs.

What you’ll do as a Revenue Cycle Operations Manager

• Build and support a team of Revenue Cycle professionals committed to a culture of continuous improvement
• Own completion of Revenue Cycle projects and maintenance of ongoing initiatives, partnering with various Octave stakeholders (e.g. Marketing, Finance, Client Experience, etc.)
• Analyze data to assist and prioritize both projects and daily throughput of the internal Revenue Cycle team and Revenue Cycle external vendor(s)
• Lead various meetings, including weekly Revenue Cycle team meeting
• Drive toward organizational goals as well as providing guidance for team and individual team member goals
• Act as a resource to Revenue Cycle team to troubleshoot complex issues (e.g. complex client insurance coverage scenarios) providing  guidance and next steps
• Oversee  Customer Service performance metrics to ensure the team is meeting client support SLAs. 
• Create and manage the Revenue Cycle playbook for the department
• Keep abreast of and relay payor policies relative to Octaves work
• Provide key metric analysis to the leadership team on a monthly/quarterly basis

Qualifications

• Minimum of 4 years of Healthcare Revenue Cycle experience; ideal candidate will have hands-on experience in all functions of the Revenue Cycle
• Bachelor’s Degree in related field or equivalent work experience
• Experience devising, outlining, communicating, and implementing complex project plans and seeing them through to timely completion - with proven results
• Ability to analyze and display data in a way that illuminates business insights
• Experience billing and collecting insurance receivables; familiarity with collections processes for both in-network and out-of-network insurance payers
• Experience with patient collections and escalations
• Strong roots in customer service, both internal and external
• Ability to work independently, meet deadlines, and engage stakeholders effectively to progress initiatives forward
• Holds self and others accountable to meet deadlines and deliverables
• Strong written and verbal communication skills and the ability to build cross-functional relationships and teams
• Must be eligible to work in the United States without sponsorship now or in the future