Revenue Cycle Specialist

Description

Are you looking for your next adventure in revenue operations? Do you have at least 2 years of experience in customer service, order management, or cash applications? If you answered yes, Zywave would love to talk to you! Zywave is looking for a Revenue Cycle Specialist to join our team. You will be responsible for order management and providing great customer service to our customers. In this role, you will be responsible for the day-to-day processing of orders, customer account maintenance, handling customer inquiries, and collection/cash application efforts for our ITC business unit. Additionally, you will resolve customer order and past due invoice matters by partnering with the broader Sales, Customer Support and Finance teams to deliver a consistent 'customer first' Zywave experience

Why Should You Apply?

As a Customer Order Management Specialist, you will be responsible for processing customer orders, handling customer inquiries, supporting billing activities, and reaching out to customers with overdue accounts to collect payment as well as identifying, researching, and resolving root cause on disputed receivables. Additionally, you will document all internal and external communications on customer accounts in a clear, concise, and actionable format. You will be supporting a multichannel business. Also, you will be responsible for meeting both personal and team collections goals.

Factors for Success:

• 2 years of professional experience with customer service, order management, and/or cash applications
• Bachelor degree in finance, accounting, or business preferred
• Experience with a CRM and Salesforce is a plus
• Proficiency with Microsoft Excel

Why work at Zywave?

Zywave is a cutting-edge SaaS company that has led the digital revolution of the insurance industry over the last 25 years. We continue to make waves by launching new product functionality and integrations to deliver a world-class customer experience. Since 2020, Zywave has acquired seven insurtech companies representing over 1,100 employees globally. With our core values that encourage employees to grow, belong and transform professionally there are endless opportunities to build new skills and relationships. Why wait to hop aboard the rocket ship? Get onboard now!

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