Revenue Operations Analyst

The Role:

Fueled by our customer and business growth we’re seeking a Revenue Operations Analyst to enhance the capabilities of our Customer Success team.

We are seeking a dynamic Revenue Operations Analyst to support our Customer Success team. This role requires a strategic thinker who can manage customer success platforms territories and quotas while providing analytical support to enhance customer engagement and operational efficiencies. You will work cross-functionally with finance enablement and sales teams playing a key role in our continued growth and customer satisfaction.

What You'll Do:

• Develop and maintain key analytical reports and dashboards monitoring and managing customer success metrics and KPIs.

• Oversee the assignment and management of customer success territories and quotas.

• Conduct comprehensive data analysis to forecast needs identify trends and provide actionable insights to improve customer retention and satisfaction.

• Collaborate cross-functionally with finance enablement sales and marketing teams to enhance operational coherence and drive success.

• Manage the implementation and ongoing optimization of our Customer Success Platform to ensure it aligns with business goals.

• Support sales and marketing initiatives as needed contributing to strategy discussions and operational execution.

• Engage in strategic planning and executive reviews providing data-driven insights and recommendations.

Skills and Qualifications:

• Bachelor’s degree in Business Economics Information Systems or a related field.

• Strong analytical skills with proficiency in Salesforce and Excel/Google Sheets

• Proven experience in operations business analysis or a similar role preferably within a tech or SaaS company.

• Experience in managing compensation plans for customer-facing roles.

• Familiarity with CS territory management and strategic planning.

• Exceptional communication and interpersonal skills with the ability to work collaboratively across diverse teams.

• Demonstrated ability to manage multiple projects in a dynamic fast-paced environment.

Benefits & Perks:

• Highly competitive pay benefits and early stage stock options

• Unlimited PTO and seven paid company holidays

• Work from home benefits including flex WFH hours and home office set-up reimbursement

• Monthly cell phone internet and gym/fitness reimbursement

• Comprehensive health dental vision and life insurance benefits

• 401K plan FSA and HSA programs

• Long-term and short-term disability

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai !

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other category prohibited by applicable law.