Revenue Operations Analyst

About the Role

Mixpanel is looking for an Associate Revenue Operations Analyst to support our global Revenue team. In this role, you will be an instrumental contributor working across our teams to provide the documentation and collateral needed to assist department leaders in setting direction and plans for success.

The ideal candidate is an operational thinker translating strategic goals into tactical tasks with a “get stuff done” attitude, has a passion for learning and performs a variety of high impact tasks. This role is vital to Mixpanel’s significant growth plans, and we are looking for someone who is hard working, loves technology, fun and willing to help Mixpanel scale. This role will be part of the Revenue Operations department, reporting to the head of the GTM Strategy team.

Responsibilities

• Document process changes and internal step-by-step guides and playbooks, covering a myriad of situations from customer onboarding to internal rules of engagement
• Work with the Revenue team members and systems to ensure our licensing and provisioning process is efficient and scales with our business, with a focus on improving customer journey and experience
• Help drive systems onboarding for new members of the Revenue team so they can quickly contribute to the team upon joining
• Monitor the team’s progress by assisting with the calculation of metrics to inform Mixpanel’s weekly revenue cadence
• Work with cross-functional teams including Sales, Marketing, FP&A, and EPD
• Verifying information in Salesforce and connected apps (creating/updating reporting, dashboards, and maintaining data quality)
• Leverage analytical tools to generate insights from data, help in forecasting, trend analysis, and predictive modeling to support business decisions

About You

• A passion for sales/customer success, with an ability to think in terms of systems, processes, and data
• Ability to work with a professional attitude in a fast paced and ever changing environment
• Strong interpersonal skills with the ability to build productive relationships within and outside our organization.
• Always learning and seeking coaching
• A strong communicator, and comfortable being responsible for and taking the initiative of things that matter.
• Able to manage multiple initiatives simultaneously, you thrive on a fast-paced workplace
• You’re committed to being team player
• Detail-oriented and process-driven — someone who is not afraid to challenge the status quo and drive projects to increase efficiency

We're Looking For Someone Who Has

• Minimum 1 years of experience working in a client-facing environment (sales, customer success, sales operations) preferred
• Expertise in Google Suite, Microsoft Excel, Salesforce (administration, database architecture, creating custom objects, fields, formulas, workflows, and validation rules)
• Excellent communication skills and critical thinking skills to understand sales policies and processes
• Strong organizational skills
• A positive attitude!

At Mixpanel, we are a team of self-starters who thrive in an environment that values innovation, creativity, and individual contributions to collective success. If you're ready to bring your skills and passion to a place where they will be appreciated and rewarded, we'd love to meet you.

Compensation

The total target cash compensation (TTCC) for this full-time position is $103,500-$126,500 across the United States. This amount includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.
Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.