Revenue Operations Analyst (Gainsight Administrator)

At Bitly, we believe in the power of the link or scan - to start a conversation, build a relationship or grow a business. Our mission is to turn every interaction into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

The Role

Reporting directly to the Director of Revenue Operations within the Sales department at Bitly. As a Revenue Operations Analyst, you will play a crucial role in managing and optimizing the Gainsight platform to enhance both Customer Success and Sales initiatives with the goal of driving business outcomes for the Go-to-Market team. 

The ideal candidate is a true team player with strong cross-functional and collaborative skills. This candidate will act as a bridge between the CS leadership’s vision and the technological execution needed to help achieve their goals.

A successful person in this role will have a mix of technical skills, an analytical mindset, attention to detail, teamwork, and a ‘do what it takes’ approach.

What You'll Do

• Lead the ongoing maintenance, support, and optimization of the Gainsight platform to ensure seamless functionality and alignment with business objectives
• Design, implement, and optimize end-to-end business processes to enhance operational efficiency, streamline workflows, and drive overall business performance
• Oversee data integrations to ensure the accuracy and integrity of customer data within Gainsight
• Contribute to the solution design process by collaborating with cross-functional teams to analyze business requirements and architect comprehensive, and scalable solutions
• Provide technical and functional support to the entire Sales/CS function by troubleshooting and resolving issues related to Gainsight functionality and configurations
• Create custom reports and dashboards to track customer health scores, retention, usage data, and other key metrics
• Provide a consultative approach on how we can maximize the ROI with Gainsight by staying up to date on technological and market trends
• Participate in relevant training sessions, webinars, and forums to stay informed and maintain a high level of expertise in Gainsight administration
• Provide training and support to internal teams on Gainsight functionality, best practices, and processes

Who You Are

• Gainsight NXT Level 3 Admin Certification
• 2-4 years of experience as a Gainsight administrator (preferably at a PLG SaaS company)
• Demonstrated rapid, self-driven, experiment-driven learning of unfamiliar systems/software
• Experience working in customer success, or equivalent understanding of key customer success principles
• Strong understanding of Salesforce from a user and technical perspective

US Employee Benefits

• Competitive Salary + Stock Options
• Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)
• 401k with up to 4% employer match
• One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance
• Meaningful opportunity for community building through our Employee Resource Groups
• Access to care for everything from mental health, reproductive health, family planning, pediatrics with Maven
• Access to mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra
• Unlimited PTO Policy, including Mental Health days and 2 annual “Recharge” weeks
• Wellness reimbursement program
• Partial cell phone and WiFi service reimbursement
• Voluntary LegalShield for legal services and IDShield for identity theft protection
• Unlimited vacation, personal time, and flexible work from home policies
• Full support for remote work, including a $500 home office stipend
• Generous parental leave policies; maternity and parental leave for growing families
• Budget for professional development opportunities, including courses and conference attendance
• Company sponsored volunteering opportunities

If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)

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