Revenue Operations Coordinator

As a Revenue Operations Coordinator you will play a key role in coordination of: 

Operations  

• Lead Verification and assignment  
• Opportunity validation
• Prepare and deliver presentations to leadership when requested  
• Attending sales team meetings to assist with any blockers that hinders moving deals forward  
• Providing support and coordinate regular reporting and ad hoc analysis request from sales leadership  

Correct amounts, term, product line  

• Sold Customer Validation
• Follow-up with sales, accounting, finance, other functional departments when necessary  
• Holding sales reps accountable for order accuracy and completion   
• Push through sales orders that require manual override to get to fulfillment  
• Assisting with order related issues and obstacles  
• Train sales reps on process and procedures  

Assist with creating training material preparation (User guides, videos, etc)  

• Root-cause identification and remediation of various sales related issues that need to improve thru training  
• Understand sales issues, and improve sales rep compliance by educating on correct process and procedures   
• Cross train within the RevOps teams and other departments on process and procedures  
• Partner with Sales Enablement to improve adoption, assist that team by providing correct up to date content
• Provide support to the field sales reps and sales managers to develop, coordinate and implement processes and quality improvement initiatives  

Editing quotes and opportunities as necessary  

• Ensuring completed orders are marked with specific codes so billing can invoice the order  
• Verify PO’s have matching address, value and products as the quote   
• Analyze data and validating data accuracy to eliminate downstream discrepancies
• Contracts lookup  

Salesforce, BoostUp, OutReach, Etc.   

• Assisting sales managers and sales reps to properly utilize sales tech stack software platforms  
• Assist with creating training material preparation (User guides, videos, etc)  
• Partner with Sales Enablement to improve adoption and collaborate on training content  

Contracts located in Salesforce or various stored places within the company  

• Scan documents into SalesForce  
• Review and vet potential for any RFP that possibly meets the requirements to respond  
• Monitor active RFP’s and ensure that timelines are met  

Reporting  

• Daily Stack Rankings  
• Daily Win Wire  
• Call Metrics   
• OutReach Stats Reporting  
• Producing Salesforce Reports for Managers/Sales Reps
• Reference Tickets  
• Identifying accounts based on the criteria of the ticket from both TAD and Salesforce  
• Obtain NDA’s for SOC II audit request for all products and provide current SOC II report when documents obtained   
• Other analysis as needed  

 System Administration  

• BoostUp  
• OutReach   
• Cross train with the RevOps team for all Admin duties  
• Reconfiguring to match our CRM, under guidance from Business Systems  
• Maintaining data integrity – bad contacts, bad emails, bounced etc.
• Assisting with and building sequences for inbound/outbound  
• Triggers – automating sequences based on lead source   
• Providing training to sales reps in SFDC and Outreach – for new hires this is coordinated with sales enablement as needed  
• Deleting accounts marked as “invalid in SFDC” by sales team  
• Account reassignments  

You are a strong fit for this role if you have:   

• 2+ years of experience in SaaS GTM / Revenue Operations   
• Experience in Salesforce and Outreach  
• Ability torespond and react to internal and external customers
• Strong analytical ability and presentation skills  
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality  
• Demonstrates highest level of detail orientation and organizational skills  
• Demonstrates a sense of urgency to attain and exceed desired results  
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions
• Displays excellent troubleshooting and creative problem-solving skills, know when to quickly act.  
• Bachelor's degree in a business-related function  
• Preferred experience with sales teams, sales partners or b2b customers

Benefits

• Competitive salary
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results 
• The chance to make a genuine impact on the company’s growth 
• Plenty of challenging work and the opportunity to stretch yourself 
• The opportunity to work with amazing talent in a fast-growing company that really values their team