Revenue Operations Data Analyst

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

We are looking for a dedicated remote Data Analyst to join our growing Revenue Operations team. You will be reporting to the Revenue Analytics Manager. As the Data Analyst, you will work with multiple company partners, partner on different projects and help to achieve success in the Data Analytics team.

The Data Analyst will take ownership of our Power BI datasets, maintaining our weekly and quarterly automated reports, working on ad-hoc requests and building new Power BI reports for our executive leaders. You will monitor and aim to maintain high levels of quality, accuracy, and consistency of our reporting efforts. You will contribute to the success of driving quality reporting within the RevOps Analytics team.

You will:

• Improve current Power BI datasets. This includes adding or fixing fields and measures, maintaining current refresh schedules, and making sure our datasets will not break when changes occur in the source data. (Salesforce and Snowflakes)
• Maintain current Power BI report cadences (weekly, monthly, quarterly) and supporting new add-ons or change requests
• Provide reports and insights into many aspects of the business to our senior leaders (Sales, Marketing, HR, Commission, Partners). Answering ad-hoc requests.
• Support current data infrastructures and establish governances around them. Documenting processes related to Business Intelligence and reporting analytics.
• Influence clean reporting and accountability for our reports.
• Keep our leadership ahead of business issues, specific to forecast and quarterly results, and addressing issues versus being reactive.
• Ensure the highest levels of data quality and adherence to data standards and partnering with data teams to fix issues at the source. Being liaison between our technical teams and business leaders.
• Suggest operational improvements to processes and implement with systems and enablement teams.

You have:

• 2+ years' experience in a Sales Operations, Data Analytics, or Finance role
• Solid knowledge of Power BI (managing datasets, data normalization, modeling relationships, data visualization, DAX)
• Fundamental knowledge of SQL (querying data, UNION, JOIN,Alias)
• Experience with SQL Database Management platform. (Snowflake).
• Experience with Salesforce CRM and objects.
• Experience simplifying complex analysis and communicating results
• Understanding of SaaS business models and operations.

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Base salary range : $68,000 - $85,000 USD annually
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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