Revenue Operations Lead

Come help us change residential real estate investing for the better!

Backflip is a venture-backed FinTech company that empowers anyone to improve their life and their neighborhood through real estate investing. To do that, we need people who are inspired to reimagine and rebuild an outdated and unbalanced system; to support and celebrate America’s local entrepreneurs.

Backflip is seeking a Revenue Operations Lead to play a key role in optimizing our member growth and revenue generating processes. This individual will enhance and support our sales, marketing, and revenue operations efforts through effective management of our revenue tech stack. This position is remote (U.S.) and reports to the Director of Sales. This is a rare opportunity to get in on the ground floor (~45 person team) working directly with executives in a fast-paced and well-capitalized startup (Series A).

This candidate will champion Backflip’s culture & Core Values:

-Raise the standard of what is possible

-Embrace being the novice to become the master

-Work only with those who want the best for us

-Communicate quickly, naturally and with radical candor

-Learn from the giants who came before us

-Test new things to invent and challenge the status quo

Primary Responsibilities

-Collaborate with sales, marketing, customer success, and leadership teams to streamline and optimize revenue operations processes

-Fully own HubSpot - including workflows, campaigns, sequences, reporting, integrations, issue resolution and proactively unlock efficiency for across the team through HubSpot

-Identify and implement improvements to enhance effectiveness in lead generation, member engagement, and repeat transactions 

-Administer and optimize the use of sales technologies, including HubSpot, messaging tools, data visualization, and other sales enablement tools to ensure we have the right tech stack in place

-Continually evaluate and create sales processes to support revenue growth and remove bottlenecks across the sales funnel 

-Develop and maintain documentation for revenue operations processes, ensuring clarity and consistency as we continue to grow

-Analyze the customer journey to identify opportunities for upselling, cross-selling, and repeat transaction strategies.

-Generate custom reports and dashboards to provide insights into key performance metrics

-Be a champion of Backflip’s culture + Core Values; requires limited travel (e.g. - quarterly off-sites)

-Understand this role is intended to evolve as the company grows, and this person will work closely with the Director of Sales and other members of the team on various tasks that fall outside of the above listed responsibilities 

Qualifications

-Proven experience (4+ years) in Revenue Operations or a similar role, preferably in a B2C environment at a high growth start-up

-In-depth knowledge of HubSpot CRM and Marketing Hub, including workflow automation, lead scoring, reporting and dashboard creation.

-Strong analytical skills with the ability to interpret data sets, generate actionable insights and proactively think of solutions to address bottlenecks 

- Zapier experience is a plus! +

-Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments

-Detail-oriented and results-driven, with a focus on continuous improvement

-Able to thrive in a small, relatively unstructured office environment

-Extremely high integrity, dependability, accountability and respect

-Possesses an entrepreneurial drive and will champion Backflip’s culture & Core Values

-This is a career role; we want you to grow with Backflip and we work with those that want the best for us

All Backflip positions are Remote. Like the people we serve, we believe being free to create wherever you’re most inspired is one of life’s greatest joys. It’s better for individuals, for community, and for fostering great work to emerge. With our work-from-anywhere approach, Backflip brings together a diverse team of individuals, with passions for innovation, art, coding, AI, data, finance, film, real estate, the environment, learning and teaching. Together, we're moving fast.

Backflip is an equal opportunity employer. We know that building a world-class organization is not possible without an intentional focus on recruiting, empowering, promoting and rewarding the best and brightest people of all backgrounds. Backflip focuses on hiring individuals that align with its Core Values (listed above), and consistently display a high ethical standard, both personally and professionally.

This role is not eligible for visa sponsorship