Revenue Operations Lead

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About The Role:

Our RevOps team is behind designing, configuring, and building the systems and processes that fuel our go-to-market (GTM) and growth functions.

Our Revenue Operations Manager will be a pivotal role that drives the success of our GTM teams. They depend on you to unleash their potential as they venture into uncharted territories, engaging new customers and seizing revenue opportunities left and right.

We are looking for someone with a proven track record building out the Revenue Operations function from the early stages. You'll be the guiding light in building, maintaining, and enhancing our GTM tech stack, policies, reporting, data, and fueling our journey to unprecedented heights.

Your Responsibilities Include:

• Maintain, manage and administer our tech stack, encompassing sales and operations hubs including: (i.e. sales navigator, outreach, gong, and SFDC)

• Ensure our tech set up is flawlessly optimized, providing unwavering support to all teams utilizing our sales and support tools. Help identify opportunities for exciting additions or enhancements that will supercharge our operations.

• Own administration of Sales Policies, Compensation, Territories, Lead distribution,

• Devise and execute revenue operations strategies that set our revenue growth on a rocket-like trajectory. Work in harmony with cross-functional teams like sales, marketing, finance, and customer success to align strategies and streamline processes.

• Wield analytics and reporting tools to track essential performance metrics, spotting trends, and offering stakeholders with actionable insights. Every decision is rooted in data, and you'll conduct regular analyses to identify areas for improvement and craft data-driven strategies that lead us to victory.

• Foster a vibrant and enthusiastic culture of collaboration, unite revenue operations and cross-functional teams. 

Your Qualities:

•  7+ Years of experience in a revenue, operations or sales role, within the SaaS industry

• Experience working as an administrator within a CRM 

• Familiar with a GTM tech stack which may include: SFDC, Gong, Outreach, Navigator

• Experience running software evaluations and implementing solutions across GTM teams

• Understanding of customer lifestyle and the impact of tools and systems across each stage 

• Ability to process gaps and propose solutions 

• Track record of monitoring, analyzing, and implementing reporting tools and process design

• Ability to juggle multiple responsibilities, prioritize, and meet deadlines in a fast-paced environment

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.