Revenue Operations Manager

Who We Are

At Mainstay, we believe one conversation can spark a brighter future. Our Engagement Platform makes it easy for colleges and businesses to start and measure conversations that drive action at scale. From our rigorous research methods to our Behavioral Intelligence framework — everything we do is designed to help people take the next step toward achieving their goals.

This is your chance to support our partnership growth and support teams while owning the continuous improvement of vital processes to enable ambitious growth. Working together with the Sr. Director of Revenue Operations you will be able to have clear ownership over your role, work and partnerships, while being in an environment where you can master your skills and find both personal and professional growth

The Revenue Operations team is a centralized, data-powered lean team that enables our colleagues and customers to succeed across the entire lifecycle of engagement with Mainstay. We support the Go-To-Market strategy by being the essential glue between our customer-facing teams. We manage data quality, produce actionable reporting and analysis, and maintain and implement critical Revenue Technology. The Revenue Operations team is the detail-oriented backstop for our contracting, renewal and sales forecasting motions. The ideal candidate for this role will have a depth of experience in contracting, maybe even a law degree, with an interest and enthusiasm for the holistic aspects of a revenue operations role.

What You’ll Do

• Manage, improve and monitor the contracting process to support replicable, standardized selling by our Sales and Customer Success teams.
• Serve as an expert on the Company’s product offerings and licensing models, deal structures pricing and packaging, standard terms and conditions, and Quote To Contract (QTC) systems and processes. 
• Create and manage the day-to-day operations of a Deal Desk with a focus on optimizing revenue, profitability, deal quality, and reducing quoting cycle times
• Hands-on partnering with Sales & Customer Success on proposal building, pricing, and quote generation, including creating and maintaining process documentation and team training. 
• Serve as point of contact liaison between our Sales and Legal teams to identify and drive contract redlines and approvals on non-standard contract terms and conditions.
• Partner with Finance Team to own the commission calculation and approval process for Sales and Customer Success.
• Serve as the administrator for PandaDocs and Hubspot CRM including owning enablement, access and process management with relevant functional teams.
• Develop and implement policies and procedures to ensure data integrity and cleanliness of HubSpot CRM and all other system data.
• Produce regular and ad-hoc reporting for revenue team leaders including via Excel and Hubspot.
• Partner with the Senior Director of Revenue Operations to build and execute a strategy of continuous process improvement.
• Support the Sales, Customer Success, and Marketing teams with all GTM operational needs.

What You’ve Done

• Managed or supported a B2B contracting process, with special familiarity around common points of negotiation. Having a JD is a major plus.
  
• Developed exceptional proficiency in Excel and/or Google Sheet for reporting and analysis.
• Created professional process documentation and enablement materials.
• Managed data integrity and integrations, preferably in an enterprise CRM solution like Hubspot.
• Working knowledge of CRM and CPQ systems preferred
• Relevant SaaS experience preferred, but not required 

Mainstay is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome questions here we’re at during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

We expect the salary range for this role to be $105,000-$110,000. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to demonstrated skill set, years & depth of experience, and some role dependent factors that can include certifications and software expertise. We also hope you’ll consider and be open to what else we provide outside of our base compensation. This includes our benefits, perks, equity, and other aspects of our overall employer brand including our culture which is built on our mission, vision and values.  We welcome direct conversations with each candidate about compensation in all our initial calls.