Revenue Operations Manager

We're hiring a RevOps Manager! This person will be working with (and reporting to) our Revenue Operations Lead in order to provide operational support across our marketing, customer success, and sales teams.

Hubspot experience is a must. If you are not comfortable with Hubspot already, we unfortunately cannot consider your application for this role.

Responsibilities

• Serve as a generalist to support all operational areas impacting Sales, Marketing and Customer Success
• Product-manage, architect, and implement user experiences, business logic, and data flow in Hubspot and our GTM tech stack that best fit the needs of our Sales and Marketing units, such as AEs, SDRs, CSMs, Demand Gen, etc.
• Generate insights and implement new processes, programs, and tools from those insights to improve the operational efficiency of the Sales and Marketing units
• Track and analyze metrics and key performance indicators (KPIs), then turn them into actionable strategies
• Produce documentation around operational best practices and internal processes
• Maintain administrator controls of CRM (Hubspot) and entire GTM tech stack

Requirements

• 5+ years experience in an Operations role, with a clear track record of supporting Sales and Marketing functions to drive rapid revenue growth at a B2B SaaS startup
• Strong knowledge in Vitally's key GTM tech stack - Hubspot (CRM and MAS), ZoomInfo, Chili Piper, Spiff, PandaDoc, Chorus, Zapier, Workato, etc.
• Passion for using data and research to solve problems
• Proficiency in modern BI tools to conduct analysis and create reports/dashboards critical for Operations, Leadership, and the Field to run the business
• Strong collaboration and communication skills to interface with stakeholders in different functions and of varying levels across the company
• BONUS:
  • Hubspot Certifications
  • SQL
  • Javascript (for writing programmable automations in Hubspot)
  • Previous user/admin of Vitally or a Customer Success Platform

About You / Ideal Candidate

• You're a creative thinker and data-driven problem solver who loves to build
• Enjoy finding a way to 'make it work' in a fast-paced environment with efficient and sustainable processes and solutions
• Can solve complex problems in a thoughtful manner that makes sense for the rest of the business
• Think multiple steps ahead to anticipate how decision-making will affect the organization down the road
• Have a knack for organization and can manage multiple projects and deadlines simultaneously

About Vitally:

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. Some of the best CS teams at companies like Zapier, Segment, and Productboard trust Vitally to unify their customer data. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs.

We're a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success.

If you get excited about ownership, autonomy, impact, and quality output -- then we're excited about you. We're not here to hold your hand, but we're here to build a great product together.

Benefits & Culture:

• Salary: We offer a competitive salary for your experience as well as location.
  • The comp band for this role starts at $120,000/year and increases depending on the skill and seniority of the candidate.
• Equity: We want every team member invested in the company's success and are happy to be generous with equity.
• Benefits:
  • 100% of health/dental/vision insurance premiums covered by us.
  • 401k with a company match.
  • Commuter benefits.
  • Unlimited PTO with a minimum we require you to take off. Please relax and recharge!
  • Flexible work hours and work-from-home policy.
  • WFH stipend to ensure your work environment meets your standards wit (i.e. laptop, monitor, etc).
  • Education stipend.
• Culture: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we enjoy having our own lives outside of Vitally.