Revenue Operations Manager

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: In 2021, Artera was named #10 on the Forbes list of America’s Best Startup Employers, as well as being named one of Deloitte’s Fast 500 (#133). Artera was also recognized as one of the Best Midsize Companies to Work for in Los Angeles by Built In in 2022, and has been ranked on the Inc. 5000 list of fastest-growing private companies for three consecutive years.

The Revenue Operations Manager supports and enhances the infrastructure and processes needed to support critical go to market operations. 

You will have a highly technical understanding of software technologies as well as the experience to translate business goals and projects to actionable software development tasks. You will manage and manipulate large amounts of data for the purposes of analysis and communication with the rest of the company. This is a people manager role and you will report into our Senior Director of Revenue Operations.

Responsibilities

• Manage and uplevel a team of high performing revenue operations professionals that specialize in systems administration and data analysis. 
• Identify, develop, and manage projects that drive and optimize revenue growth. 
• Align workstreams with Marketing, Sales, Customer Experience, and Product teams to maximize impact.
• Oversee the development and adoption of technologies and processes that can enhance team efficiency and quality. 
• Ensure that the Revenue Operations technology stack supports business needs effectively.
• Oversee the collection, analysis, and interpretation of sales data to evaluate performance and identify areas for improvement.
• Develop and maintain third party vendor tools and relationships.
• Develop and maintain third party contractor relationships.
• Contribute to project execution and additional responsibilities as needed. 

Requirements

• 4-7+ years experience leading initiatives within the Revenue or Sales Operations umbrella.
• 3-5 years of experience as a Salesforce Administrator.
• You have a strong understanding of Revenue Operations processes and the challenges faced by hyper growth healthcare SaaS organizations.
• You have a strong understanding and opinion of how systems and processes should be implemented to optimize revenue.
• You can translate Sales, Customer Success, and Marketing requirements and challenges into actionable data projects.
• You have experience communicating technical information to non-technical or department specific audiences.

Key Technologies

• Salesforce CPQ & Billing 
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Marketing Cloud Account Engagement
• DLRS (Declarative Lookup Rollup Summary)
• 6Sense
• Gong.io
• Groove.io
• Gainsight Integration
• LinkedIn Sales Navigator
• Docusign
• Conga for CPQ
• ZoomInfo including RingLead
• Definitive Healthcare

Objectives / Outcomes / Measurement

• Execution of projects that deliver revenue growth.
• Reduced data/insights silos between GTM teams.
• Increased data processing efficiency and analysis.
• Increased cohesion of data across business sources.

LOCATION

Artera HQ is in Santa Barbara, CA and we are remote friendly, unless otherwise noted in the job posting. If you are located outside of the Santa Barbara area and located within the United States and are interested in working remotely, APPLY TODAY.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, flexible spending accounts, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.