Revenue Operations Manager, Renewals

As Vectra's Renewal’s Operations Manager you will help build & scale the Renewals Operations function, engage with executives, VPs and Sales leaders, finance partners, customer success and other sales operations functions in managing the day-to-day Renewal operations.  

You will drive and improve key operational processes, ensure data quality, partner with Finance on month-end churn reconciliation, and provide deal structure and opportunity guidance, while ensuring the team is in compliance with revenue and company policies. 

The role combines strategic and hands-on elements, and requires a deep and intimate understanding of the SaaS industry and the renewal process management. 

What You’ll Do 

• Serve as the operational Lead and go to person for all things Renewals. 
• Manage the day-to-day renewal operations; help sales teams with quoting and deal structure and support renewal opportunities management in SFDC. 
• Serve as trusted advisor to business stakeholders, ensuring that renewal strategy and data is aligned.  

• Provide support in Renewals forecasting and business reviews. 
• Responsible for processing and booking renewal purchase orders. Ensure renewal processes are executed accurately, consistently, and timely. 
• Develop key performance metrics and dashboards to help the Sales organization focus on renewals execution, customer success, and account planning for the renewal 
• Leverage data and insights to define and support Renewals process modifications and improvements and enable optimal business outcomes, manage project scope and ongoing operations 
• Drive business alignment with finance, field sales and customer success on KPIs including renewal rates, gross retention and churn. 
• Work with Finance and Customer Success on churn calculations. Build and maintain a churn tracker. 
• Work with Finance and participate in month-end close reconciliation and reporting. 
• Solicit executive involvement as required, and monitor and support ‘at risk’ renewals 
• Serve as an escalation point for issues and concerns. 
• Provide recommendations for process improvements, focusing on scale and efficiency; drive implementation as the subject-matter-expert (SME) for renewals and compliance 
• Participate in cross functional initiatives and collaborate closely with Sales, Customer Success and Finance as the renewals SME 

What We’re Looking For  

• 5+ years in Revenue/Sales Operations, Sales Strategy or similar; Bachelor's degree or equivalent work experience 
• A strong Sales Operations experience in supporting Renewals 
• Experience supporting Sales, Customer Success and partnering with Finance 
• Enterprise software/SaaS or high-tech industry experience is preferred 
• Intermediate to Advanced experience with Salesforce (SFDC) and CPQ