Revenue Operations / SFDC Manager

The Manager, Revenue Operations is responsible for supporting TCP’s sales reps as a manager of the Revenue Operations team. This position will be essential to the sales activities and communications between TCP’s prospects, current customers, and channel partners. In this role, you will oversee collaboration with the sales representative's sales leadership to deliver administrative support that optimizes the team’s performance.  

As a Manager, Revenue Operations, you will:  

• Lead a team of Revenue Operations Coordinators 
• Partner with sales organization in generating, documenting, and releasing software (licenses and keys). 
• Receive, validate, and respond to customer portal requests 
• Review newly acquired customer entries, investigate contact information, and conduct new customer outreach activities 
• Manage the Welcome Kit process, order supplies, kit and ship on a timely basis 
• Schedule partner and customer onboarding activities 
• Support sales operations team with updating appropriate sales documentation 
• Drive RFP documentation finalization and repository management 
• Assist in CRM/SFDC reporting 
• Support other sales efforts as assigned 
• Other core expectations as defined and requested by your direct supervisor/manager and sales leadership 

You are a strong fit for this role if you have:  

• Experience leading a team in Rev Ops or Sales Ops.  
• Financial Analyst experience 
• SFDC architecture knowledge/licensing
• Ability to respond and react to internal and external customers 
• Clearly communicate & set expectations 
• Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality 
• Demonstrates highest level of detail orientation and organizational skills 
• Demonstrates a sense of urgency to attain and exceed desired results 
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions 
• Displays excellent troubleshooting and creative problem-solving skills, know when to quickly act. 
• Bachelor's degree in a business-related function 
• Minimum of 5 years of business experience 
• Technology or software experience preferred 
• Preferred experience with sales teams, sales partners or b2b customers 

 Other Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times. 
• Travel up to 25%. 

TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Benefits:  

• Competitive salary  
• 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays 
• 8 hours to volunteer and impact the community 
• Comprehensive benefits (Health/Dental/Vision/ 401K) 
• The work/life set up you need to be successful.