Revenue Operations Specialist

About Zowie:

At Zowie, we believe that buying online can feel like walking into your favorite local shop: personal, friendly, and easy. Top ecommerce brands (True Classic, Modivo, MediaMarkt, et al.) trust Zowie’s AI agents to be on the front-line of their customer care efforts (>1.2M conversations monthly) - to give their customers rapid support, speak their brands’ voice, drive customer loyalty, and boost their revenue. With just 1 out of every 1,000 website visitors talking to customer service globally, we believe that a well thought-out AI can tap into this gap and unlock tremendous value by bringing speed and empathy to customer interactions.

We’re a team of over 100 very ambitious individuals on a mission to do just that.

What you'll do:

As a RevOps Specialist at Zowie, you will be instrumental in optimizing and managing our revenue technology stack. This role emphasizes the technical side of revenue operations, focusing on the efficient use of various tools and platforms to enhance our go-to-market efforts. This role will be perfect for someone that would like to grow and develop technological excellence.

💡 Systems Management: Oversee and manage the technical aspects of the RevOps tech stack.

💡 Automation: Design and implement new workflows to automate processes.

💡 Integration: Ensure seamless data flow between our go-to-market systems.

💡 Implementation: Drive and execute new tools’ implementation projects.

💡 Innovation: Seek opportunities to improve our tech stack following technology trends.

💡 Support: Provide support and troubleshooting, ensuring all systems function optimally.

💡 Documentation: Help the RevOps team in the technical and end-user documentation development.

Ideally, you'll bring with you:

• +2 years experience in managing and optimizing a variety of RevTech tools
• Specific experience with CRM systems and automation tools like, e.g., Salesforce, Zapier, and SimilarWeb
• Strong understanding of native data integration, workflow automation, and system management
• Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues quickly
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Collaborative mindset with the ability to work effectively across different teams and departments
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously

It'll be awesome if you have:

• Experience with BPMN or other process notations
• Managed go-to-market tech stack in your previous role

We are:

• Ambitious and innovative. We never settle. We always look for better ways of doing things. 

• Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team. 

• Unafraid of change. The market we're in is changing rapidly and we thrive in this ever-evolving environment. 

• Growing fast. You’ll have a lot of autonomy and impact as we grow.