Revenue Operations Systems Manager - Boston, MA/Remote

Transifex, internationally recognized by today's tech leaders as a leading agile translation management solution, is looking for a passionate Revenue Operations Systems Manager to join our team. As a Revenue Operations Systems Manager, you will play a crucial role in designing, developing, implementing, and optimizing a top-tier sales and marketing technology stack that directly contributes to Transifex's pipeline and sales growth. We are searching for an individual who possesses a strategic mindset with an understanding of CRM, marketing technologies, and other sales enablement technologies.

This role will serve as a trusted expert with in-depth knowledge of Revenue Systems which include Salesforce, HubSpot, other systems, and payment processing platforms, like Chargebee. You'll support existing applications and lead integration of new ones to meet evolving needs.

While considering this position, take into account what we value here at Transifex. We come from diverse backgrounds and experiences, but we share one thing in common: we thrive by working together everyday. We are looking for candidates who reflect our values below which are vital for the culture and life at Transifex:

• Be a true teammate
• Consistently grow
• Advocate for the Customer
• Truly own it
• Be your whole self

Requirements

Essential Functions:

• Manage, and securely protect Salesforce, HubSpot and related systems, including testing & deploying releases, implementing functionalities, profiles and security settings, developing and validating reports, and managing user accounts.
• Work with Sales, Marketing, Product and other business teams within Transifex to identify business requirements and improve marketing and business processes through documenting and implementing new workflows.
• Analyze data from revenue operations systems to provide insights and recommendations for optimizing sales and marketing strategies. Design and implement scalable and efficient revenue operations systems architecture.
• Ensure that our sales and marketing data is accurate and reliable, and develop processes to monitor and maintain data quality.
• Create and maintain reports and dashboards to track key revenue metrics, performance indicators, and operational insights. Design data visualizations and provide actionable insights to support revenue forecasting and decision-making.
• Develop and implement ad-hoc and automated workflows & communications.
• Create test cases, perform system testing/QA and coordinate UAT.
• Actively manage technical system integration and/or migration process, including database transfer, and validation. Integrated systems include Salesforce, HubSpot, Zoominfo, Outreach.io, Chargebee, ChurnZero, 6Sense, Intercom and others.
• Develop and maintain administrator and user documentation.
• Function as a primary contact to Revenue Systems issues.

Other Job Functions:

• Enjoy teaching and coaching the business team on how to best use systems & tools.
• Maintain and document technical processes, automation procedures and provide seamless hand-off to business users.
• Collaborate with the Marketing team to execute and iterate on strategic initiatives that support pipeline generation.
• Partner cross-functionally to develop a data governance framework, with an initial focus on developing a data dictionary and documenting lineage.

Perform other related duties as assigned or requested.

What You Will Need

• 3-5 years of experience in Sales and/or Marketing Operations or relevant technical operations role
• Salesforce Certified or 3-5 years of Salesforce experience in an operations capacity
• At least 3 years of full-time experience managing one or more systems: CRM, Email Marketing, or a similar functional role with technical expertise
• Strong critical thinking and problem solving skills with attention to detail, scalability and efficiency
• Excellent project management and communication skills
• Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously
• Experience with CRM admin, data modeling, sharing and security architecture, integration experience
• Skilled with SQL, Excel Pivot, and data analysis tools
• Familiar with web technologies such as REST/XML API, HTML, CSS

Benefits

The health of our company and the success of the SaaS product we offer is directly related to the work environment we create for ourselves. With this in mind, we strive to create a welcoming and positive place in which we work and thrive, creating an outstanding experience for our people. In addition to the base pay and variable pay, we offer our team members:

• Health, Dental, Vision Insurance Options
• Life, AD&D Insurance, STD, LTD
• 401k plan
• Fully Remote & Flexible Work Environment
• Unlimited PTO & Holidays
• Paid Sabbatical Leave and other types of leave
• Learning Opportunities
• Top notch equipment of your choice
• Equipment allowance to set up your home office
• Monthly remote-work stipend
• Company Fun Events
• Employee Assistance Program (EAP)
• Calm Meditation App Subscription
• Yoga sessions
• Amazing culture and close-knit team

About the Company

Transifex helps companies - from startups to enterprises - connect with their users in their native language. With our SaaS-based Localization & Translation Management Platform, organizations and brands can easily translate digital content with ease, in a continuous manner. Customers across a variety of industries, rely on Transifex, including Hubspot, Waze, Eventbrite and Datadog among others.

Transifex is an Equal Employment Opportunity Employer and believes that diversity enhances the ability to deliver our first class software services. Our workplace is discrimination-free and committed to ensuring equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status or any other characteristic protected by law.