​​Revenue Retention Analyst​

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

The Revenue Retention Analyst is a key member of the Partner Success Organization with responsibility for conducting analysis and synthesizing recommendations for numerous departments such as Post Sales, Product, Growth, and other leaders and executives. Among other focus areas, the Revenue Retention Analyst will drive the organization in developing the plan to accelerate logo and revenue retention strategies across ConnectWise, as well as leading special strategic projects defined by the senior leadership team, including drawing insights from large data sets using statistical / machine learning analysis. 

Essential Duties and Responsibilities:

• Manage high-profile, high-impact projects end-to-end, from developing an approach to delivering recommendations and final deliverables 
• Conduct industry, competitive, retention, and financial analysis and identify insightful implications for ConnectWise 
• Conduct statistical / cohort analysis on internal data to uncover key business insights to drive retention  
• Support the finance team and Post-Sales leadership in compiling board reporting and analysis 
• Collaborate with all Post-Sales functions, GMs, and Executives to offer insights and strategies based on analysis 
• Monitor market trends, competition, and retention performance, assess implications and develop actionable revenue and logo strategies 
• Oversee and shape high quality analysis and deliverables that clearly frame objectives, issues, and challenges, and articulate compelling, insightful findings, conclusions and recommendations 
• Identify best practices in retention reporting and implement them 
• Provide support to functions and key initiatives including fresh perspectives, analytics and facilitation 
• Help develop and define business management processes and improvement projects to drive performance 
• Work closely with Post-Sales Data Team to identify new data sets to incorporate into actionable reporting for executives and other departmental leaders 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accomplished in developing and recommending strategic plans and actions 
• Strong performance management background with demonstrated experience in quantitative and qualitative evaluation methods, e.g. benchmarking 
• Knowledge of statistical analysis methods and statistical analysis software packages (e.g., R, Python) 
• Excellent written and oral communication skills; strong presentation skills 
• Strong project management skills 
• Self-starter; collaborative team player with a hands-on, get-it-done attitude and strong work ethic 
• Strong problem solving skills and a demonstrated ability to perform complex qualitative and quantitative analysis  
• Highly collaborative, teamwork oriented working style, with a demonstrated ability to think independently 
• Ability to quickly build and maintain trust with business leaders  
• High integrity and willingness to represent the core values of ConnectWise 
• Must be comfortable with ambiguity and have the ability to work with and collaborate with executive leadership to help shape the priorities and agenda 

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree required 
• 2+ years of experience at a top management consulting firm  
• FP&A or Banking experience desired 
• 3 – 5 years of experience strongly desired 

Working Conditions:

• Professional office and remote environment options 
• Minimal travel may be required 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.